Axis Bank (Axis Bank), Grievances
Showing report from 01 Jan 2025 to 06 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 540 | 511 | 29 |
| 2 | Amount debited without user consent | 298 | 276 | 22 |
| 3 | Account Block/ Hold without Informing Consumer | 198 | 190 | 8 |
| 4 | Charging higher rate of Interest/service charges /Excess Billing | 190 | 180 | 10 |
| 5 | Sector Enquiry | 155 | 154 | 1 |
| 6 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 135 | 126 | 9 |
| 7 | Others | 123 | 102 | 21 |
| 8 | Excess EMI/ ECS Charged | 121 | 117 | 4 |
| 9 | Complaints related to rewards / loyalty points/cash-back | 119 | 114 | 5 |
| 10 | Credit Score related Complaints | 108 | 96 | 12 |
| 11 | Charges debited for not maintaining minimum balance/Average monthly balance | 87 | 84 | 3 |
| 12 | Charged excess/ increase in service charges | 74 | 73 | 1 |
| 13 | Wrongly amount transfer to someone other account By Customer | 68 | 66 | 2 |
| 14 | Amount not received in bank ac refunded from third party | 67 | 65 | 2 |
| 15 | Bill paid, still showing pending / Bill not generated | 49 | 48 | 1 |
| 16 | Amount sent to wrong / unknown beneficiry account | 49 | 44 | 5 |
| 17 | Promotional/Spam and Recovery call received from Bank | 44 | 35 | 9 |
| 18 | Loan Denied | 38 | 38 | 0 |
| 19 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 31 | 30 | 1 |
| 20 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 30 | 27 | 3 |
| 21 | Delay in processing/ sanction/ disbursement of loan | 29 | 28 | 1 |
| 22 | Excess amount charged during foreclosure /Completion/Settlement of loan | 28 | 25 | 3 |
| 23 | Amount deducted from Account/wallet but not credited in beneficiary Account | 28 | 27 | 1 |
| 24 | Still showing dues even after settlement/closure of loan | 26 | 26 | 0 |
| 25 | Delay in activation of inactive / inoperative account | 26 | 26 | 0 |
| 26 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 25 | 24 | 1 |
| 27 | Fraudulent Tranaction-Call received on the name of Company | 24 | 21 | 3 |
| 28 | Unsatisfied Customer Services | 22 | 22 | 0 |
| 29 | Online Transaction failed / delayed but amount got debited from account | 21 | 20 | 1 |
| 30 | Charging higher rate of interest than on agreement | 21 | 21 | 0 |
| 31 | Delay in providing NOC/ TDS Certificate/ other docs | 20 | 18 | 2 |
| 32 | No reduction in rate of Interest as per RBI Notification | 20 | 19 | 1 |
| 33 | Insurance policy issued without consent | 19 | 19 | 0 |
| 34 | Amount debited but not dispensed from ATM | 18 | 16 | 2 |
| 35 | Excess EMI/ECS debited from account | 16 | 15 | 1 |
| 36 | Delay in settlement of deceased account - Saving/ FD | 15 | 12 | 3 |
| 37 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 14 | 11 | 3 |
| 38 | KYC details are not linked/incorrect updation | 12 | 11 | 1 |
| 39 | Account /wallet Amount Blocked | 12 | 12 | 0 |
| 40 | Money/refund/Cash back not got credited | 12 | 12 | 0 |
| 41 | Fraudulent Tranaction- OTP Shared & Money deducted | 10 | 9 | 1 |
| 42 | Fraudulent Tranaction-Money invested through Website/APPs | 9 | 9 | 0 |
| 43 | ATM Machine not working/ No Money in ATM | 9 | 9 | 0 |
| 44 | Amount Deducted from Account but not showing in wallet | 8 | 8 | 0 |
| 45 | Charges debited for not maintaining minimum balance/Average monthly balance | 7 | 7 | 0 |
| 46 | Late Payment Charges reversed but tax amount not reversed | 7 | 6 | 1 |
| 47 | Delay in providing/ Transferring maturity amount | 7 | 7 | 0 |
| 48 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 7 | 6 | 1 |
| 49 | Delay in clearance of Cheque/ DD | 6 | 4 | 2 |
| 50 | Transaction Failed but Money not refunded | 6 | 5 | 1 |
| 51 | Credit Score related Complaints | 6 | 6 | 0 |
| 52 | Amount not received in bank ac refunded from third party | 5 | 5 | 0 |
| 53 | Bank not giving compensation for the delay in resolving ATM complaint | 5 | 5 | 0 |
| 54 | Delay in activation of inactive / inoperative account | 4 | 4 | 0 |
| 55 | Promised cashback /gift not provided | 4 | 4 | 0 |
| 56 | MDR/convenience charges taken while using card | 4 | 4 | 0 |
| 57 | Amount Deducted from wallet/account without consumer consent | 4 | 4 | 0 |
| 58 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 3 | 3 | 0 |
| 59 | Wallet has been debited twice for the same transaction/service or product | 3 | 3 | 0 |
| 60 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 3 | 2 | 1 |
| 61 | Delay in providing/ Transferring maturity amount | 2 | 2 | 0 |
| 62 | Unable to withdraw amount from wallet | 2 | 2 | 0 |
| 63 | Counterfeit/ damaged/ fake notes dispensed from ATM | 2 | 2 | 0 |
| 64 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 2 | 2 | 0 |
| 65 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 66 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 1 | 1 | 0 |
| 67 | Wallet has been blocked by the respective company | 1 | 1 | 0 |
| 68 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 1 | 0 |
| 69 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 70 | TDS Deducted despite submitting Form No. 15G/ 15H | 1 | 1 | 0 |
| 71 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 72 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| 73 | Delay/Denial in providing subsidy for Priority loan | 1 | 1 | 0 |
| 74 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 75 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| Grand Total | 3068 | 2890 | 178 | |