Phonepe Private limited (Phonepe), Grievances
Showing report from 01 Jan 2025 to 04 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount deducted from Account/wallet but not credited in beneficiary Account | 753 | 712 | 41 |
| 2 | Unsatisfied Customer Services | 500 | 452 | 48 |
| 3 | Amount sent to wrong / unknown beneficiry account | 497 | 470 | 27 |
| 4 | Sector Enquiry | 442 | 441 | 1 |
| 5 | Amount Deducted from wallet/account without consumer consent | 263 | 238 | 25 |
| 6 | Transaction Failed but Money not refunded | 260 | 251 | 9 |
| 7 | Account /wallet Amount Blocked | 186 | 169 | 17 |
| 8 | Others | 120 | 98 | 22 |
| 9 | Mobile App is not working | 108 | 91 | 17 |
| 10 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 95 | 92 | 3 |
| 11 | Amount Deducted from Account but not showing in wallet | 66 | 63 | 3 |
| 12 | Maintance issue in POS Machine | 58 | 55 | 3 |
| 13 | Promised cashback /gift not provided | 54 | 50 | 4 |
| 14 | Unable to withdraw amount from wallet | 41 | 39 | 2 |
| 15 | Fraudulent Tranaction- OTP Shared & Money deducted | 37 | 37 | 0 |
| 16 | POS Machine return to company, still amount Deducted from Account | 23 | 23 | 0 |
| 17 | Unable to use gift card/cashback /reward Point | 17 | 16 | 1 |
| 18 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 16 | 16 | 0 |
| 19 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 16 | 14 | 2 |
| 20 | Not able to fetch / linked bank account details | 13 | 12 | 1 |
| 21 | KYC completed but not updated in app | 12 | 12 | 0 |
| 22 | Not able to reset/change UPI PIN /Authentication Password | 4 | 4 | 0 |
| 23 | Bad in Quality /taste/Hygiene Insufficient | 3 | 3 | 0 |
| 24 | Sale After best before/use by date | 2 | 2 | 0 |
| 25 | Damage / Wrong / Incomplete Product Delivered | 2 | 2 | 0 |
| 26 | Account blocked/service barred without inform and vice versa | 1 | 0 | 1 |
| 27 | Paid Amount Not Refunded | 1 | 1 | 0 |
| 28 | Deficiency in Services | 1 | 1 | 0 |
| 29 | Other | 1 | 0 | 1 |
| 30 | Product not Delivered/ Delay in Delivery | 1 | 1 | 0 |
| 31 | Non Veg food delivered instead of veg and vice - versa | 1 | 1 | 0 |
| 32 | SMS /OTP /Notification Not Received on Register Number | 1 | 1 | 0 |
| Grand Total | 3595 | 3367 | 228 | |