SBI Cards and Payment Services Private Limited (SBI Credit Cards), Grievances
Showing report from 01 Jan 2025 to 18 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 402 | 378 | 24 |
| 2 | Charging higher rate of Interest/service charges /Excess Billing | 346 | 327 | 19 |
| 3 | Amount debited without user consent | 227 | 208 | 19 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 212 | 204 | 8 |
| 5 | Excess EMI/ ECS Charged | 167 | 154 | 13 |
| 6 | Complaints related to rewards / loyalty points/cash-back | 130 | 115 | 15 |
| 7 | Sector Enquiry | 114 | 114 | 0 |
| 8 | Bill paid, still showing pending / Bill not generated | 100 | 89 | 11 |
| 9 | Others | 95 | 66 | 29 |
| 10 | Amount not received in bank ac refunded from third party | 51 | 44 | 7 |
| 11 | Credit Score related Complaints | 45 | 39 | 6 |
| 12 | Promotional/Spam and Recovery call received from Bank | 42 | 40 | 2 |
| 13 | Wrongly amount transfer to someone other account By Customer | 35 | 33 | 2 |
| 14 | Account Block/ Hold without Informing Consumer | 31 | 24 | 7 |
| 15 | Fraudulent Tranaction-Call received on the name of Company | 27 | 22 | 5 |
| 16 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 21 | 21 | 0 |
| 17 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 21 | 20 | 1 |
| 18 | KYC details are not linked/incorrect updation | 15 | 14 | 1 |
| 19 | Credit Score related Complaints | 4 | 4 | 0 |
| 20 | MDR/convenience charges taken while using card | 4 | 4 | 0 |
| 21 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 4 | 4 | 0 |
| 22 | Fraudulent Tranaction-Money invested through Website/APPs | 3 | 3 | 0 |
| 23 | Late Payment Charges reversed but tax amount not reversed | 3 | 3 | 0 |
| 24 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 2 | 1 | 1 |
| 25 | Fraudulent Tranaction-Call received on the name of Company | 2 | 2 | 0 |
| 26 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 27 | Charged excess/ increase in service charges | 1 | 1 | 0 |
| 28 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 29 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 1 | 1 | 0 |
| Grand Total | 2108 | 1938 | 170 | |