SBI Cards and Payment Services Private Limited (SBI Credit Cards), Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 508 | 463 | 45 |
| 2 | Charging higher rate of Interest/service charges /Excess Billing | 442 | 396 | 46 |
| 3 | Amount debited without user consent | 296 | 263 | 33 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 277 | 245 | 32 |
| 5 | Excess EMI/ ECS Charged | 207 | 193 | 14 |
| 6 | Complaints related to rewards / loyalty points/cash-back | 158 | 139 | 19 |
| 7 | Sector Enquiry | 148 | 148 | 0 |
| 8 | Bill paid, still showing pending / Bill not generated | 122 | 107 | 15 |
| 9 | Others | 94 | 70 | 24 |
| 10 | Amount not received in bank ac refunded from third party | 66 | 59 | 7 |
| 11 | Credit Score related Complaints | 64 | 53 | 11 |
| 12 | Promotional/Spam and Recovery call received from Bank | 54 | 49 | 5 |
| 13 | Wrongly amount transfer to someone other account By Customer | 48 | 41 | 7 |
| 14 | Account Block/ Hold without Informing Consumer | 35 | 33 | 2 |
| 15 | Fraudulent Tranaction-Call received on the name of Company | 35 | 30 | 5 |
| 16 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 33 | 30 | 3 |
| 17 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 31 | 27 | 4 |
| 18 | KYC details are not linked/incorrect updation | 16 | 15 | 1 |
| 19 | MDR/convenience charges taken while using card | 9 | 7 | 2 |
| 20 | Late Payment Charges reversed but tax amount not reversed | 8 | 7 | 1 |
| 21 | Fraudulent Tranaction-Money invested through Website/APPs | 7 | 5 | 2 |
| 22 | Credit Score related Complaints | 4 | 4 | 0 |
| 23 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 4 | 4 | 0 |
| 24 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 2 | 2 | 0 |
| 25 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 2 | 2 | 0 |
| 26 | Unable to set Additional Factor Authentication for Card | 2 | 1 | 1 |
| 27 | Fraudulent Tranaction-Call received on the name of Company | 2 | 2 | 0 |
| 28 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 29 | Charged excess/ increase in service charges | 1 | 1 | 0 |
| Grand Total | 2677 | 2398 | 279 | |