Myntra Designs Private Limited (Myntra), Grievances
Showing report from 01 Jan 2025 to 28 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Wrong Product | 3431 | 3234 | 197 |
| 2 | Replacement / Refund not provided - As per policy | 2116 | 1951 | 165 |
| 3 | Paid Amount not Refunded | 1638 | 1538 | 100 |
| 4 | Non-Delivery of Product | 1434 | 1308 | 126 |
| 5 | Delivery of Defective / Damaged Product | 1128 | 1058 | 70 |
| 6 | Product / Product Accessories Missing | 849 | 806 | 43 |
| 7 | Delay in Delivery of Product | 736 | 655 | 81 |
| 8 | Deficiency in Services (Customer Service Issue) | 672 | 637 | 35 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 469 | 450 | 19 |
| 10 | Account Blocked/Service Barred | 310 | 293 | 17 |
| 11 | Non-Delivery of Product | 200 | 193 | 7 |
| 12 | Sector Enquiry | 170 | 170 | 0 |
| 13 | Others | 167 | 112 | 55 |
| 14 | Wrong information or specification mentioned on Website | 136 | 128 | 8 |
| 15 | Replacement / Refund not provided - As per policy | 132 | 132 | 0 |
| 16 | Charging More than MRP | 101 | 95 | 6 |
| 17 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 97 | 90 | 7 |
| 18 | Bill/Invoice Copy Not Provided | 79 | 65 | 14 |
| 19 | Amount Debited but Not Credited to Beneficiary | 75 | 67 | 8 |
| 20 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 65 | 63 | 2 |
| 21 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 63 | 60 | 3 |
| 22 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 33 | 31 | 2 |
| 23 | Deficiency in Services (Customer Service Issue) | 33 | 33 | 0 |
| 24 | Account Blocked/Service Barred | 28 | 27 | 1 |
| 25 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 21 | 21 | 0 |
| 26 | Amount Debited Without Consumer Consent | 18 | 16 | 2 |
| 27 | Charging More than MRP | 14 | 10 | 4 |
| 28 | Fake Review on company Website Related product/services | 10 | 10 | 0 |
| 29 | Customer Support details not available on company website or public domain | 9 | 9 | 0 |
| 30 | Amount Debited but Not Credited to Beneficiary | 8 | 8 | 0 |
| 31 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 6 | 5 | 1 |
| 32 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 5 | 5 | 0 |
| 33 | Country of Origin of Product wrongly Provided (Out of India Product) | 4 | 4 | 0 |
| 34 | null | 4 | 4 | 0 |
| 35 | Bill/Invoice Copy Not Provided | 2 | 2 | 0 |
| 36 | Amount Debited Without Consumer Consent | 1 | 1 | 0 |
| 37 | Not refunding as advertised | 1 | 1 | 0 |
| Grand Total | 14265 | 13292 | 973 | |