Bharat Sanchar Nigam Limited (BSNL),Telecom Sector Companies Grievances
Showing report from 01 Jan 2025 to 25 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Recharge Done on Wrong Number | 531 | 507 | 24 |
| 2 | Network Problem / Call drops issues | 519 | 490 | 29 |
| 3 | Connection not working/ Disconnection / Service barred | 277 | 261 | 16 |
| 4 | Broadband/ Internet not working/ slow speed | 252 | 245 | 7 |
| 5 | Amount debited but connection not recharged | 220 | 209 | 11 |
| 6 | Sector Enquiry | 206 | 206 | 0 |
| 7 | Delay in resolving complaint | 137 | 130 | 7 |
| 8 | Irregular/ Unstisfactory Service | 120 | 113 | 7 |
| 9 | Non Refund / Partial Refund of Security | 73 | 67 | 6 |
| 10 | Portability Related issues | 69 | 69 | 0 |
| 11 | Delay in Activation/ Providing Connection | 67 | 66 | 1 |
| 12 | Unsatisfactory Redressal | 51 | 49 | 2 |
| 13 | Inflated Bills / Overcharging | 40 | 38 | 2 |
| 14 | Wrong Promises | 30 | 30 | 0 |
| 15 | Activation of Unsubscribed Services/ Plan | 30 | 26 | 4 |
| 16 | Customer Care Services Blocked/Barred | 23 | 21 | 2 |
| 17 | Not Disconnecting Connection | 20 | 18 | 2 |
| 18 | Unfair Deductions/ Deduction without any VAS | 18 | 18 | 0 |
| 19 | Required top up value not provided | 14 | 14 | 0 |
| 20 | Promotional Calls / SMS | 9 | 7 | 2 |
| 21 | Irregular/ Unstisfactory Service | 7 | 7 | 0 |
| 22 | Threatening Calls/ Misbehaviour | 6 | 6 | 0 |
| 23 | Delay in Migration/ Change of Plan | 6 | 6 | 0 |
| 24 | Receipt of Bills Despite Payments | 5 | 5 | 0 |
| 25 | VAS activated without consent | 2 | 2 | 0 |
| 26 | Customer Care Services Blocked/Barred | 1 | 1 | 0 |
| 27 | Defective Handset / Instrument | 1 | 1 | 0 |
| Grand Total | 2734 | 2612 | 122 | |