IIFL Home Finance Limited (IIFL Home Loans),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 35 | 33 | 2 |
| 2 | Incorrect rate of interest /Extra Interest Rate Charges | 27 | 25 | 2 |
| 3 | Excess amount charged during foreclosure / Completion of loan | 18 | 17 | 1 |
| 4 | Delay in processing/ sanction/ disbursement of loan Amount | 12 | 11 | 1 |
| 5 | Demand Excess/Extra services Charges | 11 | 11 | 0 |
| 6 | Extra EMI/payment Amount not refunded or adjusted | 8 | 8 | 0 |
| 7 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 7 | 6 | 1 |
| 8 | Sector Enquiry | 7 | 7 | 0 |
| 9 | Mis selling/Misguided by Staff /DSA/Agents | 5 | 5 | 0 |
| 10 | Unprofessional behaviour /Unsatisfactory Customer Service | 4 | 4 | 0 |
| 11 | Misbehave by loan Recovery agents | 3 | 3 | 0 |
| 12 | Loan sanctioned but not disbursed | 3 | 3 | 0 |
| 13 | Others | 2 | 2 | 0 |
| 14 | Detained/ mortgaged Goods without proper notice | 1 | 1 | 0 |
| 15 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 1 | 0 | 1 |
| Grand Total | 144 | 136 | 8 | |