Mpokket Financial Services Private Limited (Mpokket),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 34 | 32 | 2 |
| 2 | Demand Excess/Extra services Charges | 23 | 22 | 1 |
| 3 | No dues, but the loan amount is still showing in the CIBIL report. | 21 | 18 | 3 |
| 4 | Sector Enquiry | 20 | 20 | 0 |
| 5 | Misbehave by loan Recovery agents | 13 | 13 | 0 |
| 6 | Extra EMI/payment Amount not refunded or adjusted | 9 | 8 | 1 |
| 7 | Incorrect rate of interest /Extra Interest Rate Charges | 8 | 8 | 0 |
| 8 | Others | 7 | 6 | 1 |
| 9 | Excess amount charged during foreclosure / Completion of loan | 7 | 7 | 0 |
| 10 | Delay in processing/ sanction/ disbursement of loan Amount | 7 | 5 | 2 |
| 11 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 6 | 6 | 0 |
| 12 | Loan sanctioned but not disbursed | 5 | 5 | 0 |
| 13 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 4 | 3 | 1 |
| 14 | Mis selling/Misguided by Staff /DSA/Agents | 4 | 4 | 0 |
| 15 | EMI deducted but loan Amount not disbursed | 3 | 2 | 1 |
| Grand Total | 171 | 159 | 12 | |