Mpokket Financial Services Private Limited (Mpokket),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 46 | 42 | 4 |
| 2 | Demand Excess/Extra services Charges | 30 | 25 | 5 |
| 3 | No dues, but the loan amount is still showing in the CIBIL report. | 28 | 25 | 3 |
| 4 | Sector Enquiry | 27 | 27 | 0 |
| 5 | Extra EMI/payment Amount not refunded or adjusted | 17 | 13 | 4 |
| 6 | Misbehave by loan Recovery agents | 14 | 14 | 0 |
| 7 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 13 | 10 | 3 |
| 8 | Others | 9 | 6 | 3 |
| 9 | Delay in processing/ sanction/ disbursement of loan Amount | 9 | 7 | 2 |
| 10 | Incorrect rate of interest /Extra Interest Rate Charges | 9 | 8 | 1 |
| 11 | Excess amount charged during foreclosure / Completion of loan | 8 | 8 | 0 |
| 12 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 8 | 8 | 0 |
| 13 | Mis selling/Misguided by Staff /DSA/Agents | 6 | 5 | 1 |
| 14 | Loan sanctioned but not disbursed | 5 | 5 | 0 |
| 15 | EMI deducted but loan Amount not disbursed | 4 | 4 | 0 |
| Grand Total | 233 | 207 | 26 | |