Hero Fincorp Limited (Hero Fincorp),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 12 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 80 | 63 | 17 |
| 2 | Unprofessional behaviour /Unsatisfactory Customer Service | 56 | 40 | 16 |
| 3 | Extra EMI/payment Amount not refunded or adjusted | 50 | 44 | 6 |
| 4 | Demand Excess/Extra services Charges | 38 | 35 | 3 |
| 5 | Misbehave by loan Recovery agents | 36 | 29 | 7 |
| 6 | No dues, but the loan amount is still showing in the CIBIL report. | 34 | 30 | 4 |
| 7 | Sector Enquiry | 28 | 28 | 0 |
| 8 | Excess amount charged during foreclosure / Completion of loan | 23 | 21 | 2 |
| 9 | Incorrect rate of interest /Extra Interest Rate Charges | 8 | 7 | 1 |
| 10 | EMI deducted but loan Amount not disbursed | 7 | 6 | 1 |
| 11 | Others | 6 | 4 | 2 |
| 12 | Mis selling/Misguided by Staff /DSA/Agents | 6 | 6 | 0 |
| 13 | Detained/ mortgaged Goods without proper notice | 5 | 4 | 1 |
| 14 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 4 | 2 | 2 |
| 15 | Unprofessional behaviour /Unsatisfactory Customer Service | 4 | 4 | 0 |
| 16 | Loan sanctioned but not disbursed | 3 | 2 | 1 |
| 17 | Delay in processing/ sanction/ disbursement of loan Amount | 3 | 2 | 1 |
| Grand Total | 391 | 327 | 64 | |