Hero Fincorp Limited (Hero Fincorp),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 04 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 91 | 71 | 20 |
| 2 | Unprofessional behaviour /Unsatisfactory Customer Service | 62 | 48 | 14 |
| 3 | Extra EMI/payment Amount not refunded or adjusted | 58 | 46 | 12 |
| 4 | Demand Excess/Extra services Charges | 41 | 37 | 4 |
| 5 | Misbehave by loan Recovery agents | 40 | 32 | 8 |
| 6 | No dues, but the loan amount is still showing in the CIBIL report. | 37 | 34 | 3 |
| 7 | Sector Enquiry | 29 | 29 | 0 |
| 8 | Excess amount charged during foreclosure / Completion of loan | 28 | 23 | 5 |
| 9 | Incorrect rate of interest /Extra Interest Rate Charges | 10 | 9 | 1 |
| 10 | Mis selling/Misguided by Staff /DSA/Agents | 8 | 6 | 2 |
| 11 | EMI deducted but loan Amount not disbursed | 7 | 6 | 1 |
| 12 | Delay in processing/ sanction/ disbursement of loan Amount | 5 | 2 | 3 |
| 13 | Others | 5 | 4 | 1 |
| 14 | Detained/ mortgaged Goods without proper notice | 5 | 4 | 1 |
| 15 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 4 | 3 | 1 |
| 16 | Unprofessional behaviour /Unsatisfactory Customer Service | 4 | 4 | 0 |
| 17 | Loan sanctioned but not disbursed | 3 | 3 | 0 |
| Grand Total | 437 | 361 | 76 | |