POONAWALLA FINCORP LIMITED (POONAWALLA FINCORP LIMITED),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 15 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 24 | 19 | 5 |
| 2 | Demand Excess/Extra services Charges | 22 | 21 | 1 |
| 3 | Extra EMI/payment Amount not refunded or adjusted | 18 | 17 | 1 |
| 4 | Excess amount charged during foreclosure / Completion of loan | 12 | 11 | 1 |
| 5 | Incorrect rate of interest /Extra Interest Rate Charges | 11 | 9 | 2 |
| 6 | Sector Enquiry | 9 | 9 | 0 |
| 7 | No dues, but the loan amount is still showing in the CIBIL report. | 8 | 7 | 1 |
| 8 | Misbehave by loan Recovery agents | 8 | 8 | 0 |
| 9 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 6 | 5 | 1 |
| 10 | Others | 4 | 3 | 1 |
| 11 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 3 | 2 | 1 |
| 12 | Delay in processing/ sanction/ disbursement of loan Amount | 3 | 3 | 0 |
| 13 | Loan sanctioned but not disbursed | 2 | 2 | 0 |
| 14 | EMI deducted but loan Amount not disbursed | 2 | 2 | 0 |
| 15 | Mis selling/Misguided by Staff /DSA/Agents | 2 | 2 | 0 |
| 16 | Unprofessional behaviour /Unsatisfactory Customer Service | 1 | 1 | 0 |
| Grand Total | 135 | 121 | 14 | |