POONAWALLA FINCORP LIMITED (POONAWALLA FINCORP LIMITED),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 04 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 26 | 22 | 4 |
| 2 | Demand Excess/Extra services Charges | 23 | 22 | 1 |
| 3 | Extra EMI/payment Amount not refunded or adjusted | 20 | 17 | 3 |
| 4 | Excess amount charged during foreclosure / Completion of loan | 16 | 13 | 3 |
| 5 | Incorrect rate of interest /Extra Interest Rate Charges | 12 | 11 | 1 |
| 6 | Misbehave by loan Recovery agents | 10 | 8 | 2 |
| 7 | Sector Enquiry | 9 | 9 | 0 |
| 8 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 9 | 6 | 3 |
| 9 | No dues, but the loan amount is still showing in the CIBIL report. | 8 | 7 | 1 |
| 10 | Others | 4 | 4 | 0 |
| 11 | Delay in processing/ sanction/ disbursement of loan Amount | 3 | 3 | 0 |
| 12 | Loan sanctioned but not disbursed | 3 | 2 | 1 |
| 13 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 3 | 2 | 1 |
| 14 | Mis selling/Misguided by Staff /DSA/Agents | 2 | 2 | 0 |
| 15 | EMI deducted but loan Amount not disbursed | 2 | 2 | 0 |
| 16 | Unprofessional behaviour /Unsatisfactory Customer Service | 1 | 1 | 0 |
| Grand Total | 151 | 131 | 20 | |