POONAWALLA FINCORP LIMITED (POONAWALLA FINCORP LIMITED),NBFCs Sector Companies Grievances

Showing report from 01 Jan 2025 to 24 Sep 2025.

# Nature of Grievance Total Grievances Received Disposed Pending
1 Unprofessional behaviour /Unsatisfactory Customer Service 29 26 3
2 Demand Excess/Extra services Charges 24 23 1
3 Extra EMI/payment Amount not refunded or adjusted 20 20 0
4 Excess amount charged during foreclosure / Completion of loan 16 16 0
5 Incorrect rate of interest /Extra Interest Rate Charges 14 11 3
6 Misbehave by loan Recovery agents 12 10 2
7 Complete Amount Paid but Still NOC/Original Documents Not Provided 12 7 5
8 No dues, but the loan amount is still showing in the CIBIL report. 10 8 2
9 Sector Enquiry 9 9 0
10 Others 5 4 1
11 Delay in processing/ sanction/ disbursement of loan Amount 4 3 1
12 Loan sanctioned but not disbursed 3 3 0
13 Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information 3 3 0
14 Mis selling/Misguided by Staff /DSA/Agents 2 2 0
15 EMI deducted but loan Amount not disbursed 2 2 0
16 Unprofessional behaviour /Unsatisfactory Customer Service 1 1 0
Grand Total 166 148 18