One mobikwik system pvt. Ltd. (Mobikwik.com),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 07 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Misbehave by loan Recovery agents | 38 | 36 | 2 |
| 2 | No dues, but the loan amount is still showing in the CIBIL report. | 28 | 27 | 1 |
| 3 | Unprofessional behaviour /Unsatisfactory Customer Service | 28 | 27 | 1 |
| 4 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 21 | 19 | 2 |
| 5 | Sector Enquiry | 16 | 16 | 0 |
| 6 | Extra EMI/payment Amount not refunded or adjusted | 16 | 16 | 0 |
| 7 | Demand Excess/Extra services Charges | 16 | 15 | 1 |
| 8 | Incorrect rate of interest /Extra Interest Rate Charges | 7 | 7 | 0 |
| 9 | Excess amount charged during foreclosure / Completion of loan | 7 | 7 | 0 |
| 10 | Delay in processing/ sanction/ disbursement of loan Amount | 6 | 5 | 1 |
| 11 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 4 | 4 | 0 |
| 12 | Others | 3 | 3 | 0 |
| 13 | Loan sanctioned but not disbursed | 3 | 3 | 0 |
| 14 | Mis selling/Misguided by Staff /DSA/Agents | 2 | 2 | 0 |
| Grand Total | 195 | 187 | 8 | |