Mahindra & Mahindra Finance Services Limited (Mahindra & Mahindra Finance),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 42 | 36 | 6 |
| 2 | Unprofessional behaviour /Unsatisfactory Customer Service | 41 | 36 | 5 |
| 3 | Sector Enquiry | 38 | 35 | 3 |
| 4 | No dues, but the loan amount is still showing in the CIBIL report. | 24 | 23 | 1 |
| 5 | Demand Excess/Extra services Charges | 23 | 22 | 1 |
| 6 | Detained/ mortgaged Goods without proper notice | 22 | 20 | 2 |
| 7 | Misbehave by loan Recovery agents | 22 | 20 | 2 |
| 8 | Incorrect rate of interest /Extra Interest Rate Charges | 14 | 14 | 0 |
| 9 | Excess amount charged during foreclosure / Completion of loan | 13 | 11 | 2 |
| 10 | Extra EMI/payment Amount not refunded or adjusted | 12 | 12 | 0 |
| 11 | Others | 9 | 8 | 1 |
| 12 | EMI deducted but loan Amount not disbursed | 5 | 5 | 0 |
| 13 | Delay in processing/ sanction/ disbursement of loan Amount | 4 | 4 | 0 |
| 14 | Mis selling/Misguided by Staff /DSA/Agents | 3 | 3 | 0 |
| 15 | Unprofessional behaviour /Unsatisfactory Customer Service | 3 | 3 | 0 |
| 16 | Loan sanctioned but not disbursed | 3 | 3 | 0 |
| 17 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 2 | 1 | 1 |
| Grand Total | 280 | 256 | 24 | |