Mahindra & Mahindra Finance Services Limited (Mahindra & Mahindra Finance),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 08 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 54 | 46 | 8 |
| 2 | Unprofessional behaviour /Unsatisfactory Customer Service | 51 | 47 | 4 |
| 3 | Sector Enquiry | 47 | 47 | 0 |
| 4 | No dues, but the loan amount is still showing in the CIBIL report. | 32 | 24 | 8 |
| 5 | Demand Excess/Extra services Charges | 27 | 25 | 2 |
| 6 | Detained/ mortgaged Goods without proper notice | 27 | 25 | 2 |
| 7 | Misbehave by loan Recovery agents | 22 | 21 | 1 |
| 8 | Excess amount charged during foreclosure / Completion of loan | 17 | 14 | 3 |
| 9 | Incorrect rate of interest /Extra Interest Rate Charges | 16 | 15 | 1 |
| 10 | Extra EMI/payment Amount not refunded or adjusted | 15 | 13 | 2 |
| 11 | Others | 9 | 9 | 0 |
| 12 | Delay in processing/ sanction/ disbursement of loan Amount | 8 | 8 | 0 |
| 13 | EMI deducted but loan Amount not disbursed | 5 | 5 | 0 |
| 14 | Mis selling/Misguided by Staff /DSA/Agents | 4 | 4 | 0 |
| 15 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 3 | 2 | 1 |
| 16 | Unprofessional behaviour /Unsatisfactory Customer Service | 3 | 3 | 0 |
| 17 | Loan sanctioned but not disbursed | 3 | 3 | 0 |
| Grand Total | 343 | 311 | 32 | |