Cholamandalam Investment & Finance Company Limited (Cholamandalam Investment & Finance),NBFCs Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unprofessional behaviour /Unsatisfactory Customer Service | 56 | 53 | 3 |
| 2 | Demand Excess/Extra services Charges | 49 | 49 | 0 |
| 3 | Complete Amount Paid but Still NOC/Original Documents Not Provided | 35 | 35 | 0 |
| 4 | Extra EMI/payment Amount not refunded or adjusted | 35 | 32 | 3 |
| 5 | Sector Enquiry | 32 | 32 | 0 |
| 6 | Excess amount charged during foreclosure / Completion of loan | 20 | 20 | 0 |
| 7 | Misbehave by loan Recovery agents | 18 | 17 | 1 |
| 8 | Incorrect rate of interest /Extra Interest Rate Charges | 18 | 17 | 1 |
| 9 | No dues, but the loan amount is still showing in the CIBIL report. | 14 | 13 | 1 |
| 10 | Delay in processing/ sanction/ disbursement of loan Amount | 13 | 10 | 3 |
| 11 | Detained/ mortgaged Goods without proper notice | 8 | 8 | 0 |
| 12 | Others | 6 | 4 | 2 |
| 13 | Mis selling/Misguided by Staff /DSA/Agents | 6 | 6 | 0 |
| 14 | Fraudulent Issue-Misuse of Document/Signature/KYC/ Personal Information | 5 | 5 | 0 |
| 15 | EMI deducted but loan Amount not disbursed | 3 | 3 | 0 |
| 16 | Unprofessional behaviour /Unsatisfactory Customer Service | 3 | 3 | 0 |
| 17 | Loan sanctioned, But document/EMI Amount/Interest rate related Information not confirmed | 2 | 2 | 0 |
| 18 | Loan sanctioned but not disbursed | 1 | 1 | 0 |
| Grand Total | 324 | 310 | 14 | |