Atria Convergence Technologies Limited (ACT Fibernet),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 27 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Non Refund / Partial Refund of Security | 228 | 190 | 38 |
| 2 | Delay in resolving complaint | 173 | 148 | 25 |
| 3 | Broadband/ Internet not working/ slow speed | 159 | 139 | 20 |
| 4 | Connection not working/ Disconnection / Service barred | 149 | 133 | 16 |
| 5 | Wrong Promises | 96 | 88 | 8 |
| 6 | Delay in Activation/ Providing Connection | 89 | 81 | 8 |
| 7 | Irregular/ Unstisfactory Service | 44 | 39 | 5 |
| 8 | Inflated Bills / Overcharging | 39 | 35 | 4 |
| 9 | Unsatisfactory Redressal | 38 | 34 | 4 |
| 10 | Not Disconnecting Connection | 21 | 19 | 2 |
| 11 | Sector Enquiry | 15 | 15 | 0 |
| 12 | Activation of Unsubscribed Services/ Plan | 15 | 15 | 0 |
| 13 | Amount debited but connection not recharged | 14 | 12 | 2 |
| 14 | Delay in Migration/ Change of Plan | 10 | 10 | 0 |
| 15 | Receipt of Bills Despite Payments | 10 | 10 | 0 |
| 16 | Threatening Calls/ Misbehaviour | 4 | 2 | 2 |
| 17 | Network Problem / Call drops issues | 3 | 3 | 0 |
| 18 | Defective Handset / Instrument | 2 | 2 | 0 |
| 19 | Irregular/ Unstisfactory Service | 1 | 1 | 0 |
| Grand Total | 1110 | 976 | 134 | |