Tikona Infinet Limited (Tikona),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Broadband/ Internet not working/ slow speed | 29 | 15 | 14 |
| 2 | Delay in resolving complaint | 23 | 6 | 17 |
| 3 | Non Refund / Partial Refund of Security | 16 | 11 | 5 |
| 4 | Connection not working/ Disconnection / Service barred | 12 | 1 | 11 |
| 5 | Not Disconnecting Connection | 10 | 6 | 4 |
| 6 | Wrong Promises | 5 | 3 | 2 |
| 7 | Inflated Bills / Overcharging | 4 | 4 | 0 |
| 8 | Amount debited but connection not recharged | 2 | 2 | 0 |
| 9 | Sector Enquiry | 2 | 1 | 1 |
| 10 | Irregular/ Unstisfactory Service | 2 | 1 | 1 |
| 11 | Activation of Unsubscribed Services/ Plan | 2 | 0 | 2 |
| 12 | Receipt of Bills Despite Payments | 1 | 0 | 1 |
| 13 | Delay in Migration/ Change of Plan | 1 | 0 | 1 |
| 14 | Threatening Calls/ Misbehaviour | 1 | 1 | 0 |
| 15 | Delay in Activation/ Providing Connection | 1 | 1 | 0 |
| Grand Total | 111 | 52 | 59 | |