Reliance Jio Infocomm LTD (Jio Money),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 27 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Activation/ Providing Connection | 4329 | 3592 | 737 |
| 2 | Non Refund / Partial Refund of Security | 3355 | 2656 | 699 |
| 3 | Broadband/ Internet not working/ slow speed | 2732 | 2307 | 425 |
| 4 | Delay in resolving complaint | 2636 | 2031 | 605 |
| 5 | Connection not working/ Disconnection / Service barred | 1967 | 1478 | 489 |
| 6 | Wrong Promises | 1108 | 882 | 226 |
| 7 | Irregular/ Unstisfactory Service | 609 | 454 | 155 |
| 8 | Not Disconnecting Connection | 564 | 466 | 98 |
| 9 | Amount debited but connection not recharged | 522 | 390 | 132 |
| 10 | Inflated Bills / Overcharging | 389 | 293 | 96 |
| 11 | Unsatisfactory Redressal | 374 | 286 | 88 |
| 12 | Network Problem / Call drops issues | 227 | 179 | 48 |
| 13 | Delay in Migration/ Change of Plan | 226 | 165 | 61 |
| 14 | Sector Enquiry | 201 | 197 | 4 |
| 15 | Activation of Unsubscribed Services/ Plan | 161 | 125 | 36 |
| 16 | Defective Handset / Instrument | 77 | 60 | 17 |
| 17 | Receipt of Bills Despite Payments | 63 | 47 | 16 |
| 18 | Threatening Calls/ Misbehaviour | 62 | 50 | 12 |
| 19 | Irregular/ Unstisfactory Service | 21 | 21 | 0 |
| 20 | Other | 1 | 1 | 0 |
| Grand Total | 19624 | 15680 | 3944 | |