Excitel Broadband Pvt Ltd (Excitel),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 27 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Non Refund / Partial Refund of Security | 756 | 731 | 25 |
| 2 | Broadband/ Internet not working/ slow speed | 420 | 399 | 21 |
| 3 | Connection not working/ Disconnection / Service barred | 333 | 315 | 18 |
| 4 | Delay in resolving complaint | 280 | 267 | 13 |
| 5 | Delay in Activation/ Providing Connection | 83 | 77 | 6 |
| 6 | Irregular/ Unstisfactory Service | 83 | 78 | 5 |
| 7 | Wrong Promises | 70 | 69 | 1 |
| 8 | Unsatisfactory Redressal | 41 | 39 | 2 |
| 9 | Not Disconnecting Connection | 39 | 37 | 2 |
| 10 | Amount debited but connection not recharged | 25 | 23 | 2 |
| 11 | Delay in Migration/ Change of Plan | 23 | 21 | 2 |
| 12 | Activation of Unsubscribed Services/ Plan | 17 | 16 | 1 |
| 13 | Sector Enquiry | 15 | 15 | 0 |
| 14 | Defective Handset / Instrument | 13 | 13 | 0 |
| 15 | Threatening Calls/ Misbehaviour | 10 | 10 | 0 |
| 16 | Network Problem / Call drops issues | 10 | 10 | 0 |
| 17 | Irregular/ Unstisfactory Service | 5 | 5 | 0 |
| 18 | Inflated Bills / Overcharging | 4 | 3 | 1 |
| 19 | Receipt of Bills Despite Payments | 2 | 2 | 0 |
| Grand Total | 2229 | 2130 | 99 | |