Excitel Broadband Pvt Ltd (Excitel),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Non Refund / Partial Refund of Security | 674 | 645 | 29 |
| 2 | Broadband/ Internet not working/ slow speed | 352 | 334 | 18 |
| 3 | Connection not working/ Disconnection / Service barred | 273 | 249 | 24 |
| 4 | Delay in resolving complaint | 222 | 209 | 13 |
| 5 | Delay in Activation/ Providing Connection | 65 | 61 | 4 |
| 6 | Irregular/ Unstisfactory Service | 59 | 54 | 5 |
| 7 | Wrong Promises | 56 | 51 | 5 |
| 8 | Not Disconnecting Connection | 37 | 36 | 1 |
| 9 | Unsatisfactory Redressal | 32 | 31 | 1 |
| 10 | Activation of Unsubscribed Services/ Plan | 17 | 15 | 2 |
| 11 | Amount debited but connection not recharged | 17 | 16 | 1 |
| 12 | Delay in Migration/ Change of Plan | 14 | 13 | 1 |
| 13 | Sector Enquiry | 12 | 12 | 0 |
| 14 | Defective Handset / Instrument | 12 | 10 | 2 |
| 15 | Network Problem / Call drops issues | 10 | 10 | 0 |
| 16 | Threatening Calls/ Misbehaviour | 9 | 9 | 0 |
| 17 | Irregular/ Unstisfactory Service | 5 | 5 | 0 |
| 18 | Inflated Bills / Overcharging | 3 | 3 | 0 |
| 19 | Receipt of Bills Despite Payments | 2 | 2 | 0 |
| Grand Total | 1871 | 1765 | 106 | |