Bharat Sanchar Nigam Limited (BSNL),Broadband & Internet Sector Companies Grievances
Showing report from 01 Jan 2025 to 11 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Broadband/ Internet not working/ slow speed | 220 | 207 | 13 |
| 2 | Connection not working/ Disconnection / Service barred | 107 | 102 | 5 |
| 3 | Delay in resolving complaint | 77 | 74 | 3 |
| 4 | Non Refund / Partial Refund of Security | 53 | 51 | 2 |
| 5 | Not Disconnecting Connection | 47 | 47 | 0 |
| 6 | Inflated Bills / Overcharging | 28 | 26 | 2 |
| 7 | Irregular/ Unstisfactory Service | 24 | 22 | 2 |
| 8 | Delay in Activation/ Providing Connection | 20 | 19 | 1 |
| 9 | Unsatisfactory Redressal | 16 | 14 | 2 |
| 10 | Wrong Promises | 15 | 15 | 0 |
| 11 | Amount debited but connection not recharged | 13 | 12 | 1 |
| 12 | Sector Enquiry | 12 | 12 | 0 |
| 13 | Network Problem / Call drops issues | 12 | 12 | 0 |
| 14 | Threatening Calls/ Misbehaviour | 7 | 7 | 0 |
| 15 | Delay in Migration/ Change of Plan | 7 | 7 | 0 |
| 16 | Receipt of Bills Despite Payments | 5 | 5 | 0 |
| 17 | Activation of Unsubscribed Services/ Plan | 4 | 3 | 1 |
| 18 | Irregular/ Unstisfactory Service | 3 | 3 | 0 |
| 19 | Defective Handset / Instrument | 1 | 1 | 0 |
| Grand Total | 671 | 639 | 32 | |