Reliance Retail Limited (Netmeds.com),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 05 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Paid Amount not Refunded | 1440 | 1380 | 60 |
| 2 | Delivery of Wrong Product | 1417 | 1336 | 81 |
| 3 | Delivery of Defective / Damaged Product | 1279 | 1206 | 73 |
| 4 | Replacement / Refund not provided - As per policy | 1163 | 1085 | 78 |
| 5 | Non-Delivery of Product | 1019 | 959 | 60 |
| 6 | Delay in Delivery of Product | 735 | 697 | 38 |
| 7 | Product / Product Accessories Missing | 555 | 525 | 30 |
| 8 | Deficiency in Services (Customer Service Issue) | 388 | 363 | 25 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 261 | 251 | 10 |
| 10 | Amount Debited Without Consumer Consent | 244 | 244 | 0 |
| 11 | Non-Delivery of Product | 236 | 230 | 6 |
| 12 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 161 | 139 | 22 |
| 13 | Account Blocked/Service Barred | 153 | 143 | 10 |
| 14 | Bill/Invoice Copy Not Provided | 141 | 140 | 1 |
| 15 | Sector Enquiry | 131 | 131 | 0 |
| 16 | Charging More than MRP | 131 | 122 | 9 |
| 17 | Amount Debited but Not Credited to Beneficiary | 101 | 97 | 4 |
| 18 | Wrong information or specification mentioned on Website | 98 | 89 | 9 |
| 19 | Others | 86 | 75 | 11 |
| 20 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 80 | 76 | 4 |
| 21 | Replacement / Refund not provided - As per policy | 60 | 60 | 0 |
| 22 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 36 | 34 | 2 |
| 23 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 30 | 30 | 0 |
| 24 | Account Blocked/Service Barred | 30 | 29 | 1 |
| 25 | Charging More than MRP | 27 | 27 | 0 |
| 26 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 27 | 26 | 1 |
| 27 | Deficiency in Services (Customer Service Issue) | 12 | 12 | 0 |
| 28 | Country of Origin of Product wrongly Provided (Out of India Product) | 11 | 11 | 0 |
| 29 | Fake Review on company Website Related product/services | 8 | 8 | 0 |
| 30 | Amount Debited but Not Credited to Beneficiary | 7 | 7 | 0 |
| 31 | Customer Support details not available on company website or public domain | 7 | 7 | 0 |
| 32 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 5 | 5 | 0 |
| 33 | Bill/Invoice Copy Not Provided | 2 | 2 | 0 |
| 34 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 2 | 2 | 0 |
| 35 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 36 | null | 1 | 1 | 0 |
| Grand Total | 10086 | 9551 | 535 | |