Dreamplug Technologies Private Limited(Cred) (Dreamplug Technologies Private Limited(Cred)),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Non-Delivery of Product | 27 | 23 | 4 |
| 2 | Replacement / Refund not provided - As per policy | 22 | 21 | 1 |
| 3 | Delivery of Defective / Damaged Product | 16 | 15 | 1 |
| 4 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 13 | 7 | 6 |
| 5 | Delay in Delivery of Product | 13 | 11 | 2 |
| 6 | Deficiency in Services (Customer Service Issue) | 13 | 11 | 2 |
| 7 | Paid Amount not Refunded | 8 | 7 | 1 |
| 8 | Delivery of Wrong Product | 6 | 6 | 0 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 4 | 4 | 0 |
| 10 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 4 | 4 | 0 |
| 11 | Product / Product Accessories Missing | 4 | 4 | 0 |
| 12 | Amount Debited but Not Credited to Beneficiary | 4 | 3 | 1 |
| 13 | Others | 4 | 3 | 1 |
| 14 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 3 | 3 | 0 |
| 15 | Account Blocked/Service Barred | 3 | 3 | 0 |
| 16 | Deficiency in Services (Customer Service Issue) | 2 | 2 | 0 |
| 17 | Non-Delivery of Product | 2 | 2 | 0 |
| 18 | Wrong information or specification mentioned on Website | 2 | 2 | 0 |
| 19 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| 20 | Replacement / Refund not provided - As per policy | 1 | 1 | 0 |
| 21 | Fake Review on company Website Related product/services | 1 | 0 | 1 |
| 22 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| 23 | Amount Debited but Not Credited to Beneficiary | 1 | 1 | 0 |
| 24 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 1 | 1 | 0 |
| 25 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| Grand Total | 157 | 137 | 20 | |