Flipkart Internet Private Limited (Flipkart.com),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 24 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 9558 | 9144 | 414 |
| 2 | Deficiency in Services (Customer Service Issue) | 6439 | 6109 | 330 |
| 3 | Replacement / Refund not provided - As per policy | 5693 | 5435 | 258 |
| 4 | Non-Delivery of Product | 4959 | 4679 | 280 |
| 5 | Delivery of Wrong Product | 4543 | 4381 | 162 |
| 6 | Delay in Delivery of Product | 4368 | 4013 | 355 |
| 7 | Paid Amount not Refunded | 3928 | 3756 | 172 |
| 8 | Product / Product Accessories Missing | 2094 | 2013 | 81 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 2073 | 1997 | 76 |
| 10 | Sector Enquiry | 1112 | 1111 | 1 |
| 11 | Wrong information or specification mentioned on Website | 1040 | 1003 | 37 |
| 12 | Account Blocked/Service Barred | 867 | 838 | 29 |
| 13 | Non-Delivery of Product | 843 | 822 | 21 |
| 14 | Others | 709 | 611 | 98 |
| 15 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 496 | 485 | 11 |
| 16 | Charging More than MRP | 492 | 459 | 33 |
| 17 | Bill/Invoice Copy Not Provided | 365 | 335 | 30 |
| 18 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 350 | 336 | 14 |
| 19 | Deficiency in Services (Customer Service Issue) | 320 | 320 | 0 |
| 20 | Replacement / Refund not provided - As per policy | 318 | 318 | 0 |
| 21 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 234 | 226 | 8 |
| 22 | Amount Debited but Not Credited to Beneficiary | 172 | 166 | 6 |
| 23 | Account Blocked/Service Barred | 159 | 153 | 6 |
| 24 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 121 | 118 | 3 |
| 25 | Fake Review on company Website Related product/services | 108 | 103 | 5 |
| 26 | Amount Debited Without Consumer Consent | 106 | 95 | 11 |
| 27 | Customer Support details not available on company website or public domain | 90 | 88 | 2 |
| 28 | Country of Origin of Product wrongly Provided (Out of India Product) | 88 | 81 | 7 |
| 29 | Bill/Invoice Copy Not Provided | 75 | 73 | 2 |
| 30 | Charging More than MRP | 61 | 58 | 3 |
| 31 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 49 | 47 | 2 |
| 32 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 47 | 46 | 1 |
| 33 | Fraudulent listings of e-commerce sites on OLX/Quikr/Social Media Platform | 34 | 33 | 1 |
| 34 | Amount Debited but Not Credited to Beneficiary | 24 | 24 | 0 |
| 35 | Amount Debited Without Consumer Consent | 20 | 18 | 2 |
| 36 | null | 13 | 13 | 0 |
| 37 | Delay in Providing Repair services | 1 | 1 | 0 |
| 38 | Delivery of Defective / Damage Product | 1 | 1 | 0 |
| 39 | Other | 1 | 0 | 1 |
| Grand Total | 51971 | 49509 | 2462 | |