Clues Network Pvt. Ltd (Shopclues.com),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 38 | 38 | 0 |
| 2 | Delivery of Wrong Product | 30 | 29 | 1 |
| 3 | Paid Amount not Refunded | 23 | 21 | 2 |
| 4 | Replacement / Refund not provided - As per policy | 15 | 13 | 2 |
| 5 | Non-Delivery of Product | 15 | 13 | 2 |
| 6 | Product / Product Accessories Missing | 10 | 10 | 0 |
| 7 | Sector Enquiry | 5 | 5 | 0 |
| 8 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 4 | 4 | 0 |
| 9 | Deficiency in Services (Customer Service Issue) | 3 | 3 | 0 |
| 10 | Amount Debited but Not Credited to Beneficiary | 2 | 2 | 0 |
| 11 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 12 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 13 | Delay in Delivery of Product | 1 | 1 | 0 |
| 14 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 15 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| 16 | Wrong information or specification mentioned on Website | 1 | 1 | 0 |
| 17 | Replacement / Refund not provided - As per policy | 1 | 1 | 0 |
| 18 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| Grand Total | 155 | 148 | 7 | |