Grofers India Pvt Ltd. (Blinkit (Grofers.com)),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 476 | 455 | 21 |
| 2 | Paid Amount not Refunded | 327 | 318 | 9 |
| 3 | Delivery of Wrong Product | 235 | 228 | 7 |
| 4 | Deficiency in Services (Customer Service Issue) | 203 | 199 | 4 |
| 5 | Replacement / Refund not provided - As per policy | 188 | 186 | 2 |
| 6 | Non-Delivery of Product | 177 | 173 | 4 |
| 7 | Product / Product Accessories Missing | 151 | 142 | 9 |
| 8 | Wrong information or specification mentioned on Website | 74 | 72 | 2 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 63 | 61 | 2 |
| 10 | Sector Enquiry | 56 | 56 | 0 |
| 11 | Delay in Delivery of Product | 43 | 42 | 1 |
| 12 | Charging More than MRP | 33 | 32 | 1 |
| 13 | Amount Debited but Not Credited to Beneficiary | 32 | 30 | 2 |
| 14 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 26 | 23 | 3 |
| 15 | Non-Delivery of Product | 24 | 23 | 1 |
| 16 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 16 | 16 | 0 |
| 17 | Others | 13 | 13 | 0 |
| 18 | Replacement / Refund not provided - As per policy | 11 | 11 | 0 |
| 19 | Bill/Invoice Copy Not Provided | 10 | 10 | 0 |
| 20 | Amount Debited but Not Credited to Beneficiary | 10 | 10 | 0 |
| 21 | Amount Debited Without Consumer Consent | 9 | 8 | 1 |
| 22 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 9 | 7 | 2 |
| 23 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 24 | Account Blocked/Service Barred | 6 | 6 | 0 |
| 25 | Deficiency in Services (Customer Service Issue) | 6 | 6 | 0 |
| 26 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 4 | 4 | 0 |
| 27 | Customer Support details not available on company website or public domain | 4 | 3 | 1 |
| 28 | Fake Review on company Website Related product/services | 4 | 4 | 0 |
| 29 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 30 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 31 | Charging More than MRP | 2 | 2 | 0 |
| 32 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| 33 | null | 1 | 1 | 0 |
| Grand Total | 2225 | 2153 | 72 | |