Grofers India Pvt Ltd. (Blinkit (Grofers.com)),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 09 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 713 | 657 | 56 |
| 2 | Paid Amount not Refunded | 481 | 460 | 21 |
| 3 | Delivery of Wrong Product | 311 | 297 | 14 |
| 4 | Replacement / Refund not provided - As per policy | 270 | 257 | 13 |
| 5 | Deficiency in Services (Customer Service Issue) | 270 | 258 | 12 |
| 6 | Non-Delivery of Product | 250 | 240 | 10 |
| 7 | Product / Product Accessories Missing | 190 | 182 | 8 |
| 8 | Wrong information or specification mentioned on Website | 99 | 93 | 6 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 90 | 87 | 3 |
| 10 | Sector Enquiry | 68 | 68 | 0 |
| 11 | Delay in Delivery of Product | 61 | 60 | 1 |
| 12 | Charging More than MRP | 46 | 45 | 1 |
| 13 | Amount Debited but Not Credited to Beneficiary | 45 | 43 | 2 |
| 14 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 37 | 37 | 0 |
| 15 | Non-Delivery of Product | 27 | 25 | 2 |
| 16 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 19 | 18 | 1 |
| 17 | Others | 18 | 14 | 4 |
| 18 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 17 | 13 | 4 |
| 19 | Amount Debited Without Consumer Consent | 13 | 13 | 0 |
| 20 | Bill/Invoice Copy Not Provided | 13 | 12 | 1 |
| 21 | Account Blocked/Service Barred | 12 | 11 | 1 |
| 22 | Replacement / Refund not provided - As per policy | 11 | 11 | 0 |
| 23 | Amount Debited but Not Credited to Beneficiary | 10 | 10 | 0 |
| 24 | Customer Support details not available on company website or public domain | 9 | 8 | 1 |
| 25 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 26 | Deficiency in Services (Customer Service Issue) | 6 | 6 | 0 |
| 27 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 6 | 4 | 2 |
| 28 | Fake Review on company Website Related product/services | 5 | 5 | 0 |
| 29 | Account Blocked/Service Barred | 3 | 3 | 0 |
| 30 | Charging More than MRP | 2 | 2 | 0 |
| 31 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 32 | null | 1 | 1 | 0 |
| 33 | Amount Debited Without Consumer Consent | 1 | 1 | 0 |
| 34 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| Grand Total | 3114 | 2951 | 163 | |