Grofers India Pvt Ltd. (Blinkit (Grofers.com)),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 12 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 577 | 541 | 36 |
| 2 | Paid Amount not Refunded | 402 | 379 | 23 |
| 3 | Delivery of Wrong Product | 264 | 252 | 12 |
| 4 | Deficiency in Services (Customer Service Issue) | 229 | 223 | 6 |
| 5 | Replacement / Refund not provided - As per policy | 225 | 211 | 14 |
| 6 | Non-Delivery of Product | 214 | 196 | 18 |
| 7 | Product / Product Accessories Missing | 177 | 169 | 8 |
| 8 | Wrong information or specification mentioned on Website | 87 | 83 | 4 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 73 | 72 | 1 |
| 10 | Sector Enquiry | 61 | 61 | 0 |
| 11 | Delay in Delivery of Product | 54 | 48 | 6 |
| 12 | Charging More than MRP | 42 | 40 | 2 |
| 13 | Amount Debited but Not Credited to Beneficiary | 40 | 40 | 0 |
| 14 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 31 | 30 | 1 |
| 15 | Non-Delivery of Product | 24 | 24 | 0 |
| 16 | Others | 19 | 14 | 5 |
| 17 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 18 | 17 | 1 |
| 18 | Amount Debited Without Consumer Consent | 13 | 12 | 1 |
| 19 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 12 | 11 | 1 |
| 20 | Replacement / Refund not provided - As per policy | 11 | 11 | 0 |
| 21 | Bill/Invoice Copy Not Provided | 11 | 11 | 0 |
| 22 | Amount Debited but Not Credited to Beneficiary | 10 | 10 | 0 |
| 23 | Account Blocked/Service Barred | 10 | 10 | 0 |
| 24 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 25 | Deficiency in Services (Customer Service Issue) | 6 | 6 | 0 |
| 26 | Fake Review on company Website Related product/services | 5 | 5 | 0 |
| 27 | Customer Support details not available on company website or public domain | 4 | 4 | 0 |
| 28 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 4 | 4 | 0 |
| 29 | Charging More than MRP | 2 | 2 | 0 |
| 30 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 31 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 32 | null | 1 | 1 | 0 |
| 33 | Amount Debited Without Consumer Consent | 1 | 1 | 0 |
| 34 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| Grand Total | 2639 | 2500 | 139 | |