Innovative Retail Concept Private Limited (Big Basket),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 24 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delivery of Defective / Damaged Product | 167 | 147 | 20 |
| 2 | Non-Delivery of Product | 117 | 109 | 8 |
| 3 | Paid Amount not Refunded | 87 | 81 | 6 |
| 4 | Deficiency in Services (Customer Service Issue) | 87 | 79 | 8 |
| 5 | Account Blocked/Service Barred | 65 | 60 | 5 |
| 6 | Replacement / Refund not provided - As per policy | 62 | 60 | 2 |
| 7 | Delay in Delivery of Product | 51 | 47 | 4 |
| 8 | Delivery of Wrong Product | 47 | 40 | 7 |
| 9 | Charging More than MRP | 33 | 30 | 3 |
| 10 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 25 | 23 | 2 |
| 11 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 20 | 19 | 1 |
| 12 | Non-Delivery of Product | 20 | 19 | 1 |
| 13 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 20 | 18 | 2 |
| 14 | Wrong information or specification mentioned on Website | 18 | 18 | 0 |
| 15 | Product / Product Accessories Missing | 17 | 14 | 3 |
| 16 | Account Blocked/Service Barred | 17 | 17 | 0 |
| 17 | Amount Debited but Not Credited to Beneficiary | 8 | 8 | 0 |
| 18 | Others | 8 | 3 | 5 |
| 19 | Sector Enquiry | 7 | 7 | 0 |
| 20 | Amount Debited Without Consumer Consent | 7 | 7 | 0 |
| 21 | Deficiency in Services (Customer Service Issue) | 5 | 5 | 0 |
| 22 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 5 | 5 | 0 |
| 23 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 4 | 3 | 1 |
| 24 | Charging More than MRP | 4 | 4 | 0 |
| 25 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 2 | 2 | 0 |
| 26 | Bill/Invoice Copy Not Provided | 2 | 2 | 0 |
| 27 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 28 | Sale After best before/use by date | 1 | 0 | 1 |
| 29 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| 30 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 1 | 0 |
| 31 | Replacement / Refund not provided - As per policy | 1 | 1 | 0 |
| 32 | Amount Debited but Not Credited to Beneficiary | 1 | 1 | 0 |
| Grand Total | 912 | 833 | 79 | |