Nykaa E-retail Private Limited (Nykaa),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 16 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Replacement / Refund not provided - As per policy | 302 | 266 | 36 |
| 2 | Non-Delivery of Product | 284 | 262 | 22 |
| 3 | Delivery of Wrong Product | 275 | 253 | 22 |
| 4 | Delay in Delivery of Product | 193 | 178 | 15 |
| 5 | Delivery of Defective / Damaged Product | 187 | 173 | 14 |
| 6 | Paid Amount not Refunded | 171 | 157 | 14 |
| 7 | Product / Product Accessories Missing | 137 | 132 | 5 |
| 8 | Deficiency in Services (Customer Service Issue) | 73 | 67 | 6 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 51 | 48 | 3 |
| 10 | Non-Delivery of Product | 29 | 28 | 1 |
| 11 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 22 | 21 | 1 |
| 12 | Sector Enquiry | 22 | 22 | 0 |
| 13 | Others | 18 | 13 | 5 |
| 14 | Charging More than MRP | 15 | 13 | 2 |
| 15 | Replacement / Refund not provided - As per policy | 15 | 15 | 0 |
| 16 | Wrong information or specification mentioned on Website | 11 | 11 | 0 |
| 17 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 7 | 7 | 0 |
| 18 | Amount Debited but Not Credited to Beneficiary | 6 | 6 | 0 |
| 19 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 6 | 6 | 0 |
| 20 | Account Blocked/Service Barred | 4 | 3 | 1 |
| 21 | Amount Debited Without Consumer Consent | 4 | 4 | 0 |
| 22 | Bill/Invoice Copy Not Provided | 2 | 1 | 1 |
| 23 | Deficiency in Services (Customer Service Issue) | 2 | 2 | 0 |
| 24 | Amount Debited but Not Credited to Beneficiary | 1 | 1 | 0 |
| 25 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 1 | 1 | 0 |
| 26 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 27 | Fake Review on company Website Related product/services | 1 | 1 | 0 |
| 28 | Charging More than MRP | 1 | 1 | 0 |
| 29 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| Grand Total | 1842 | 1694 | 148 | |