Decathlon Sports India Private Limited (Decathlon Sports India Private Limited),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 20 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Replacement / Refund not provided - As per policy | 76 | 71 | 5 |
| 2 | Paid Amount not Refunded | 70 | 66 | 4 |
| 3 | Delivery of Wrong Product | 52 | 48 | 4 |
| 4 | Non-Delivery of Product | 47 | 44 | 3 |
| 5 | Deficiency in Services (Customer Service Issue) | 33 | 27 | 6 |
| 6 | Delivery of Defective / Damaged Product | 31 | 27 | 4 |
| 7 | Delay in Delivery of Product | 21 | 20 | 1 |
| 8 | Product / Product Accessories Missing | 14 | 14 | 0 |
| 9 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 8 | 8 | 0 |
| 10 | Non-Delivery of Product | 6 | 6 | 0 |
| 11 | Wrong information or specification mentioned on Website | 5 | 5 | 0 |
| 12 | Others | 4 | 1 | 3 |
| 13 | Sector Enquiry | 4 | 4 | 0 |
| 14 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 4 | 4 | 0 |
| 15 | Charging More than MRP | 4 | 3 | 1 |
| 16 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 2 | 2 | 0 |
| 17 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 2 | 1 | 1 |
| 18 | Replacement / Refund not provided - As per policy | 2 | 2 | 0 |
| 19 | Deficiency in Services (Customer Service Issue) | 2 | 2 | 0 |
| 20 | Amount Debited but Not Credited to Beneficiary | 2 | 2 | 0 |
| 21 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 22 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 1 | 1 | 0 |
| 23 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 24 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 1 | 0 |
| 25 | Bill/Invoice Copy Not Provided | 1 | 1 | 0 |
| Grand Total | 395 | 363 | 32 | |