Shoppers Stop Litd (Shoppers Stop),E- Commerce Sector Companies Grievances
Showing report from 01 Jan 2025 to 26 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Replacement / Refund not provided - As per policy | 190 | 162 | 28 |
| 2 | Paid Amount not Refunded | 169 | 136 | 33 |
| 3 | Delivery of Wrong Product | 89 | 82 | 7 |
| 4 | Delivery of Defective / Damaged Product | 68 | 59 | 9 |
| 5 | Non-Delivery of Product | 57 | 48 | 9 |
| 6 | Deficiency in Services (Customer Service Issue) | 24 | 20 | 4 |
| 7 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 20 | 16 | 4 |
| 8 | Replacement / Refund not provided - As per policy | 15 | 15 | 0 |
| 9 | Delay in Delivery of Product | 14 | 14 | 0 |
| 10 | Others | 14 | 5 | 9 |
| 11 | Charging More than MRP | 11 | 9 | 2 |
| 12 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 10 | 9 | 1 |
| 13 | Product / Product Accessories Missing | 8 | 5 | 3 |
| 14 | Sector Enquiry | 7 | 7 | 0 |
| 15 | Non-Delivery of Product | 5 | 5 | 0 |
| 16 | Wrong information or specification mentioned on Website | 4 | 4 | 0 |
| 17 | Amount Debited but Not Credited to Beneficiary | 3 | 2 | 1 |
| 18 | Bill/Invoice Copy Not Provided | 3 | 3 | 0 |
| 19 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 2 | 0 | 2 |
| 20 | Account Blocked/Service Barred | 2 | 2 | 0 |
| 21 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| 22 | Charging More than MRP | 1 | 1 | 0 |
| 23 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 24 | Amount Debited Without Consumer Consent | 1 | 0 | 1 |
| 25 | Gift Card / Coupon/Voucher/Coin Redeem Issue | 1 | 1 | 0 |
| 26 | Deficiency in Services (Customer Service Issue) | 1 | 1 | 0 |
| 27 | Fraudulent activities : online transactions /scam calls/ deceptive purchases on social media platform | 1 | 1 | 0 |
| Grand Total | 722 | 609 | 113 | |