MG Motor India Private Limited (MG Motor India Private Limited),Automobiles Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services while vehicle given for service/repair/Others | 50 | 45 | 5 |
| 2 | Vehicle sold has manufacturing deffects | 45 | 29 | 16 |
| 3 | Same Problem Persist After Repairing | 26 | 22 | 4 |
| 4 | Charging during free service period / Warranty | 25 | 22 | 3 |
| 5 | Wrong promises & information (About features of Vehicle) | 22 | 21 | 1 |
| 6 | Others | 14 | 10 | 4 |
| 7 | Charging extra than promised | 13 | 12 | 1 |
| 8 | Actual customer requirements not met | 12 | 9 | 3 |
| 9 | Customer requirement/request not entertained by dealer/SC | 11 | 10 | 1 |
| 10 | Offered /Promised Gift not Provided | 8 | 7 | 1 |
| 11 | Vehicle Damaged during service by Service Center | 7 | 7 | 0 |
| 12 | Non/partial refund booking cancellation | 6 | 6 | 0 |
| 13 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 6 | 5 | 1 |
| 14 | Delay in providing vehicle documents/ Bill | 6 | 6 | 0 |
| 15 | Delivery of wrong and defective spare parts | 6 | 3 | 3 |
| 16 | Delay in delivery of new vehicle | 6 | 6 | 0 |
| 17 | Customer/helpline services not proper | 5 | 3 | 2 |
| 18 | Dealer forcing to buy extra accessories | 4 | 2 | 2 |
| 19 | Mileage not given as per commitment | 3 | 3 | 0 |
| 20 | Sector enquiry | 2 | 2 | 0 |
| 21 | Misbehaviour by Dealer/Company | 2 | 2 | 0 |
| 22 | Exact amount not mentioned on bill | 2 | 2 | 0 |
| 23 | Non delivery of Spare Parts | 2 | 1 | 1 |
| 24 | Sector enquiry? | 2 | 2 | 0 |
| 25 | Dark pattern | 2 | 0 | 2 |
| 26 | Estimate Not made for Insurance Approval By service Station | 1 | 0 | 1 |
| 27 | Fake Review | 1 | 1 | 0 |
| 28 | Vehicle booked is sold to someone else | 1 | 1 | 0 |
| 29 | Car sent for repair retained parking fee charges | 1 | 0 | 1 |
| Grand Total | 291 | 239 | 52 | |