TVS Motor Company Limited (TVS Motor),Automobiles Sector Companies Grievances
Showing report from 01 Jan 2025 to 20 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services while vehicle given for service/repair/Others | 555 | 460 | 95 |
| 2 | Same Problem Persist After Repairing | 312 | 258 | 54 |
| 3 | Vehicle sold has manufacturing deffects | 309 | 260 | 49 |
| 4 | Delay in providing vehicle documents/ Bill | 234 | 184 | 50 |
| 5 | Charging extra than promised | 102 | 88 | 14 |
| 6 | Charging during free service period / Warranty | 102 | 86 | 16 |
| 7 | Customer requirement/request not entertained by dealer/SC | 92 | 78 | 14 |
| 8 | Actual customer requirements not met | 91 | 78 | 13 |
| 9 | Sector enquiry | 69 | 68 | 1 |
| 10 | Customer/helpline services not proper | 55 | 48 | 7 |
| 11 | Others | 53 | 28 | 25 |
| 12 | Wrong promises & information (About features of Vehicle) | 48 | 43 | 5 |
| 13 | Misbehaviour by Dealer/Company | 46 | 34 | 12 |
| 14 | Fake Insurance/Documents Porvided by the dealer | 44 | 40 | 4 |
| 15 | Delay in delivery of new vehicle | 38 | 31 | 7 |
| 16 | Vehicle Damaged during service by Service Center | 37 | 22 | 15 |
| 17 | Offered /Promised Gift not Provided | 36 | 32 | 4 |
| 18 | Non/partial refund booking cancellation | 36 | 30 | 6 |
| 19 | Exact amount not mentioned on bill | 34 | 29 | 5 |
| 20 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 26 | 22 | 4 |
| 21 | Mileage not given as per commitment | 25 | 24 | 1 |
| 22 | Non delivery of Spare Parts | 22 | 10 | 12 |
| 23 | Delivery of wrong and defective spare parts | 18 | 17 | 1 |
| 24 | Charging More Than MRP for spare parts | 17 | 12 | 5 |
| 25 | Wrong Vehicle delivery to Consumer | 16 | 14 | 2 |
| 26 | Dealer forcing to buy extra accessories | 15 | 12 | 3 |
| 27 | Sector enquiry? | 8 | 8 | 0 |
| 28 | Sector enquiry?? | 4 | 4 | 0 |
| 29 | Estimate Not made for Insurance Approval By service Station | 3 | 2 | 1 |
| 30 | No system for checking cost of spare fitted | 2 | 2 | 0 |
| 31 | Fake Review | 2 | 2 | 0 |
| 32 | Sector enquiry | 1 | 1 | 0 |
| 33 | Vehicle booked is sold to someone else | 1 | 1 | 0 |
| Grand Total | 2453 | 2028 | 425 | |