Hero Motors Ltd. (Hero MotoCorp),Automobiles Sector Companies Grievances
Showing report from 01 Jan 2025 to 07 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services while vehicle given for service/repair/Others | 296 | 241 | 55 |
| 2 | Same Problem Persist After Repairing | 195 | 160 | 35 |
| 3 | Delay in providing vehicle documents/ Bill | 167 | 131 | 36 |
| 4 | Vehicle sold has manufacturing deffects | 116 | 95 | 21 |
| 5 | Charging extra than promised | 88 | 72 | 16 |
| 6 | Charging during free service period / Warranty | 75 | 55 | 20 |
| 7 | Customer requirement/request not entertained by dealer/SC | 68 | 54 | 14 |
| 8 | Actual customer requirements not met | 54 | 40 | 14 |
| 9 | Sector enquiry | 52 | 52 | 0 |
| 10 | Others | 34 | 21 | 13 |
| 11 | Exact amount not mentioned on bill | 34 | 27 | 7 |
| 12 | Fake Insurance/Documents Porvided by the dealer | 29 | 24 | 5 |
| 13 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 28 | 24 | 4 |
| 14 | Misbehaviour by Dealer/Company | 28 | 24 | 4 |
| 15 | Customer/helpline services not proper | 21 | 16 | 5 |
| 16 | Wrong promises & information (About features of Vehicle) | 21 | 20 | 1 |
| 17 | Non/partial refund booking cancellation | 20 | 15 | 5 |
| 18 | Delivery of wrong and defective spare parts | 15 | 10 | 5 |
| 19 | Vehicle Damaged during service by Service Center | 15 | 8 | 7 |
| 20 | Charging More Than MRP for spare parts | 14 | 9 | 5 |
| 21 | Delay in delivery of new vehicle | 12 | 7 | 5 |
| 22 | Dealer forcing to buy extra accessories | 12 | 10 | 2 |
| 23 | Non delivery of Spare Parts | 10 | 7 | 3 |
| 24 | Wrong Vehicle delivery to Consumer | 9 | 9 | 0 |
| 25 | Offered /Promised Gift not Provided | 7 | 7 | 0 |
| 26 | Mileage not given as per commitment | 4 | 3 | 1 |
| 27 | Car sent for repair retained parking fee charges | 3 | 3 | 0 |
| 28 | No system for checking cost of spare fitted | 3 | 2 | 1 |
| 29 | Dark pattern | 2 | 2 | 0 |
| 30 | Sector enquiry? | 2 | 2 | 0 |
| 31 | Estimate Not made for Insurance Approval By service Station | 2 | 1 | 1 |
| 32 | Sector enquiry?? | 1 | 1 | 0 |
| 33 | Fake Review | 1 | 1 | 0 |
| 34 | Vehicle booked is sold to someone else | 1 | 1 | 0 |
| Grand Total | 1439 | 1154 | 285 | |