TATA Motors (Tata Motors),Automobiles Sector Companies Grievances
Showing report from 01 Jan 2025 to 11 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Vehicle sold has manufacturing deffects | 314 | 226 | 88 |
| 2 | Delay in providing services while vehicle given for service/repair/Others | 308 | 240 | 68 |
| 3 | Same Problem Persist After Repairing | 198 | 153 | 45 |
| 4 | Actual customer requirements not met | 84 | 61 | 23 |
| 5 | Customer requirement/request not entertained by dealer/SC | 78 | 65 | 13 |
| 6 | Charging during free service period / Warranty | 68 | 49 | 19 |
| 7 | Others | 65 | 39 | 26 |
| 8 | Non/partial refund booking cancellation | 64 | 51 | 13 |
| 9 | Delay in delivery of new vehicle | 56 | 44 | 12 |
| 10 | Delay in providing vehicle documents/ Bill | 53 | 43 | 10 |
| 11 | Sector enquiry | 49 | 49 | 0 |
| 12 | Wrong promises & information (About features of Vehicle) | 47 | 35 | 12 |
| 13 | Vehicle Damaged during service by Service Center | 46 | 25 | 21 |
| 14 | Charging extra than promised | 45 | 36 | 9 |
| 15 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 33 | 24 | 9 |
| 16 | Fake Insurance/Documents Porvided by the dealer | 33 | 25 | 8 |
| 17 | Mileage not given as per commitment | 30 | 20 | 10 |
| 18 | Customer/helpline services not proper | 29 | 26 | 3 |
| 19 | Delivery of wrong and defective spare parts | 28 | 16 | 12 |
| 20 | Misbehaviour by Dealer/Company | 19 | 14 | 5 |
| 21 | Offered /Promised Gift not Provided | 13 | 11 | 2 |
| 22 | Wrong Vehicle delivery to Consumer | 11 | 8 | 3 |
| 23 | Exact amount not mentioned on bill | 10 | 10 | 0 |
| 24 | Vehicle booked is sold to someone else | 7 | 6 | 1 |
| 25 | Dark pattern | 6 | 2 | 4 |
| 26 | Charging More Than MRP for spare parts | 5 | 3 | 2 |
| 27 | Non delivery of Spare Parts | 4 | 2 | 2 |
| 28 | Sector enquiry? | 4 | 4 | 0 |
| 29 | Dealer forcing to buy extra accessories | 3 | 3 | 0 |
| 30 | Fake Review | 1 | 1 | 0 |
| 31 | No system for checking cost of spare fitted | 1 | 1 | 0 |
| Grand Total | 1712 | 1292 | 420 | |