(Royal Enfield) Eicher Motors Limited (Royal Enfield),Automobiles Sector Companies Grievances
Showing report from 01 Jan 2025 to 18 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in providing services while vehicle given for service/repair/Others | 164 | 137 | 27 |
| 2 | Vehicle sold has manufacturing deffects | 138 | 120 | 18 |
| 3 | Same Problem Persist After Repairing | 108 | 93 | 15 |
| 4 | Delay in providing vehicle documents/ Bill | 66 | 53 | 13 |
| 5 | Customer requirement/request not entertained by dealer/SC | 54 | 47 | 7 |
| 6 | Charging during free service period / Warranty | 46 | 42 | 4 |
| 7 | Actual customer requirements not met | 41 | 32 | 9 |
| 8 | Others | 40 | 32 | 8 |
| 9 | Delay in delivery of new vehicle | 30 | 26 | 4 |
| 10 | Charging extra than promised | 29 | 22 | 7 |
| 11 | Wrong promises & information (About features of Vehicle) | 21 | 18 | 3 |
| 12 | Customer/helpline services not proper | 21 | 20 | 1 |
| 13 | Sector enquiry | 20 | 20 | 0 |
| 14 | Vehicle Damaged during service by Service Center | 19 | 10 | 9 |
| 15 | Non/partial refund booking cancellation | 18 | 16 | 2 |
| 16 | Misbehaviour by Dealer/Company | 12 | 11 | 1 |
| 17 | Sold Second hand/Used/Test Drive vechile/Old Manufactured vehicle | 11 | 10 | 1 |
| 18 | Delivery of wrong and defective spare parts | 9 | 7 | 2 |
| 19 | Exact amount not mentioned on bill | 8 | 7 | 1 |
| 20 | Wrong Vehicle delivery to Consumer | 6 | 3 | 3 |
| 21 | Dealer forcing to buy extra accessories | 5 | 4 | 1 |
| 22 | Non delivery of Spare Parts | 5 | 2 | 3 |
| 23 | Offered /Promised Gift not Provided | 5 | 5 | 0 |
| 24 | Fake Insurance/Documents Porvided by the dealer | 5 | 4 | 1 |
| 25 | Vehicle booked is sold to someone else | 4 | 4 | 0 |
| 26 | Sector enquiry? | 3 | 3 | 0 |
| 27 | No system for checking cost of spare fitted | 2 | 2 | 0 |
| 28 | Estimate Not made for Insurance Approval By service Station | 1 | 0 | 1 |
| 29 | Mileage not given as per commitment | 1 | 1 | 0 |
| Grand Total | 892 | 751 | 141 | |