UrbanClap Technologies India Limited (Urban Company),Agency Services Sector Companies Grievances
Showing report from 01 Jan 2025 to 22 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Promised Services | 97 | 89 | 8 |
| 2 | Promised service not provided | 52 | 41 | 11 |
| 3 | Service Engg. Damaged product while Giving Service | 36 | 35 | 1 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 24 | 23 | 1 |
| 5 | Same Problem Persist After Repairing | 20 | 20 | 0 |
| 6 | Product/item damaged while providing services | 17 | 14 | 3 |
| 7 | Sector Enquiry | 11 | 11 | 0 |
| 8 | Paid Amount not Refunded | 11 | 8 | 3 |
| 9 | Overcharging/Demand of Excess amount than agreed | 10 | 8 | 2 |
| 10 | Agency not responding | 8 | 6 | 2 |
| 11 | M.I - Delay in claim amount | 7 | 6 | 1 |
| 12 | Unsatisfactory redressal | 7 | 2 | 5 |
| 13 | Not providing promise Job/Services by Company | 7 | 6 | 1 |
| 14 | Not returning the money | 5 | 4 | 1 |
| 15 | Bill/ Invoice Copy Not Provided | 4 | 3 | 1 |
| 16 | Company denied to give service in warranty period/ Asking for Charges | 4 | 3 | 1 |
| 17 | Others | 4 | 3 | 1 |
| 18 | Product not return, while giving for services | 3 | 2 | 1 |
| 19 | Duplicate parts used during services | 2 | 1 | 1 |
| 20 | Not providing promise Job/ Services by Company | 1 | 1 | 0 |
| 21 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 22 | Helper staff not arranged by company yet | 1 | 1 | 0 |
| 23 | Fraudulent Tranaction-Job Placement /Recuritement Board | 1 | 1 | 0 |
| 24 | Promised Services not Provided | 1 | 1 | 0 |
| 25 | Amount Debited but Not Credited to Beneficiary/Double Payment | 1 | 1 | 0 |
| 26 | Fake/Invalid profile provide by company | 1 | 1 | 0 |
| Grand Total | 336 | 292 | 44 | |