UrbanClap Technologies India Limited (Urban Company),Agency Services Sector Companies Grievances
Showing report from 01 Jan 2025 to 29 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Promised Services | 135 | 115 | 20 |
| 2 | Promised service not provided | 76 | 63 | 13 |
| 3 | Service Engg. Damaged product while Giving Service | 50 | 38 | 12 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 33 | 29 | 4 |
| 5 | Same Problem Persist After Repairing | 32 | 25 | 7 |
| 6 | Product/item damaged while providing services | 26 | 20 | 6 |
| 7 | Paid Amount not Refunded | 18 | 14 | 4 |
| 8 | Sector Enquiry | 16 | 16 | 0 |
| 9 | Not providing promise Job/Services by Company | 13 | 8 | 5 |
| 10 | Overcharging/Demand of Excess amount than agreed | 13 | 11 | 2 |
| 11 | Not returning the money | 10 | 6 | 4 |
| 12 | Agency not responding | 10 | 9 | 1 |
| 13 | Company denied to give service in warranty period/ Asking for Charges | 8 | 5 | 3 |
| 14 | Others | 8 | 3 | 5 |
| 15 | Unsatisfactory redressal | 7 | 7 | 0 |
| 16 | Bill/ Invoice Copy Not Provided | 7 | 7 | 0 |
| 17 | M.I - Delay in claim amount | 7 | 7 | 0 |
| 18 | Product not return, while giving for services | 5 | 3 | 2 |
| 19 | Customer Support details not available on company website or public domain | 3 | 3 | 0 |
| 20 | Duplicate parts used during services | 3 | 2 | 1 |
| 21 | Amount Debited Without Consumer Consent | 2 | 1 | 1 |
| 22 | Misuse of Consumer Personal information | 1 | 1 | 0 |
| 23 | Not providing promise Job/ Services by Company | 1 | 1 | 0 |
| 24 | Helper staff not arranged by company yet | 1 | 1 | 0 |
| 25 | Helper not provided/arranged | 1 | 1 | 0 |
| 26 | Fraudulent Tranaction-Job Placement /Recuritement Board | 1 | 1 | 0 |
| 27 | Promised Services not Provided | 1 | 1 | 0 |
| 28 | M.I - Less claim passed | 1 | 0 | 1 |
| 29 | Amount Debited but Not Credited to Beneficiary/Double Payment | 1 | 1 | 0 |
| 30 | Fake/Invalid profile provide by company | 1 | 1 | 0 |
| 31 | Amount shown In wallet but unable to withdrawn | 1 | 1 | 0 |
| Grand Total | 492 | 401 | 91 | |