Policybazaar Insurance web Aggregator Private Limited (Policy bazaar.com),Agency Services Sector Companies Grievances
Showing report from 01 Jan 2025 to 24 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Promised Services not Provided | 188 | 164 | 24 |
| 2 | Delay in Providing Promised Services | 109 | 92 | 17 |
| 3 | Paid Amount not Refunded | 100 | 90 | 10 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 56 | 51 | 5 |
| 5 | Sector Enquiry | 14 | 14 | 0 |
| 6 | Overcharging/Demand of Excess amount than agreed | 14 | 13 | 1 |
| 7 | Wrong information mentioned on Website | 12 | 10 | 2 |
| 8 | Others | 6 | 5 | 1 |
| 9 | Misuse of consumer personal information | 6 | 5 | 1 |
| 10 | Unable to Unsubscribe membership/Services | 4 | 4 | 0 |
| 11 | Amount Debited but Not Credited to Beneficiary/Double Payment | 3 | 3 | 0 |
| 12 | Amount Debited Without Consumer Consent | 2 | 2 | 0 |
| 13 | Valid/Promise subscription not activated | 2 | 2 | 0 |
| 14 | Bill/ Invoice Copy Not Provided | 2 | 1 | 1 |
| 15 | Unsatisfactory redressal | 1 | 1 | 0 |
| 16 | Fake Review on company Website Related services | 1 | 1 | 0 |
| 17 | Customer Support details not available on company website or public domain | 1 | 1 | 0 |
| 18 | Online App/Website is not working | 1 | 1 | 0 |
| 19 | M.I - Non receipt/partial of the claims/Delay in processing | 1 | 1 | 0 |
| 20 | Promised service not provided | 1 | 1 | 0 |
| Grand Total | 524 | 462 | 62 | |