UTKARSH SMALL FINANCE BANK LTD. (UTKARSH SMALL FINANCE BANK LTD.),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 28 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 22 | 22 | 0 |
| 2 | Account Block/ Hold without Informing Consumer | 11 | 9 | 2 |
| 3 | Others | 6 | 5 | 1 |
| 4 | Sector Enquiry | 6 | 6 | 0 |
| 5 | Amount debited without user consent | 4 | 4 | 0 |
| 6 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 4 | 4 | 0 |
| 7 | Bill paid, still showing pending / Bill not generated | 4 | 4 | 0 |
| 8 | Excess EMI/ ECS Charged | 4 | 4 | 0 |
| 9 | Credit Score related Complaints | 3 | 3 | 0 |
| 10 | Wrongly amount transfer to someone other account By Customer | 3 | 3 | 0 |
| 11 | Charging higher rate of Interest/service charges /Excess Billing | 3 | 3 | 0 |
| 12 | Complaints related to rewards / loyalty points/cash-back | 3 | 3 | 0 |
| 13 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 14 | Delay in activation of inactive / inoperative account | 2 | 2 | 0 |
| 15 | Delay in providing NOC/ TDS Certificate/ other docs | 2 | 2 | 0 |
| 16 | Charges debited for not maintaining minimum balance/Average monthly balance | 2 | 2 | 0 |
| 17 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| 18 | Charging higher rate of interest than on agreement | 1 | 1 | 0 |
| 19 | Delay in settlement of deceased account - Saving/ FD | 1 | 1 | 0 |
| 20 | Still showing dues even after settlement/closure of loan | 1 | 1 | 0 |
| 21 | Online Transaction failed / delayed but amount got debited from account | 1 | 1 | 0 |
| 22 | Delay in providing/ Transferring maturity amount | 1 | 1 | 0 |
| 23 | Fraudulent Tranaction-Money invested through Website/APPs | 1 | 1 | 0 |
| 24 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| 25 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 26 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 27 | Delay in processing/ sanction/ disbursement of loan | 1 | 0 | 1 |
| 28 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| Grand Total | 93 | 89 | 4 | |