Citi Bank (Citi Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Wrongly amount transfer to someone other account By Customer | 7 | 7 | 0 |
| 2 | Delay/ Denial Services | 4 | 2 | 2 |
| 3 | Sector Enquiry | 3 | 3 | 0 |
| 4 | Money/refund/Cash back not got credited | 3 | 3 | 0 |
| 5 | Amount debited without user consent | 2 | 2 | 0 |
| 6 | Charging higher rate of Interest/service charges /Excess Billing | 2 | 2 | 0 |
| 7 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 8 | Credit Score related Complaints | 2 | 2 | 0 |
| 9 | Bill paid, still showing pending / Bill not generated | 2 | 2 | 0 |
| 10 | Delay in activation of inactive / inoperative account | 1 | 1 | 0 |
| 11 | KYC details are not linked/incorrect updation | 1 | 1 | 0 |
| 12 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| 13 | Delay in providing NOC/ TDS Certificate/ other docs | 1 | 1 | 0 |
| 14 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| 15 | Account Block/ Hold without Informing Consumer | 1 | 1 | 0 |
| 16 | Delay in processing/ sanction/ disbursement of loan | 1 | 1 | 0 |
| 17 | Charges debited for not maintaining minimum balance/Average monthly balance | 1 | 1 | 0 |
| 18 | Fraudulent Tranaction-Money invested through Website/APPs | 1 | 1 | 0 |
| 19 | Complaints related to rewards / loyalty points/cash-back | 1 | 1 | 0 |
| 20 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 0 | 1 |
| Grand Total | 38 | 35 | 3 | |