CITY UNION BANK LTD (CITY UNION BANK LTD),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 18 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 16 | 16 | 0 |
| 2 | Amount debited without user consent | 13 | 13 | 0 |
| 3 | Wrongly amount transfer to someone other account By Customer | 10 | 10 | 0 |
| 4 | Amount debited but not dispensed from ATM | 6 | 6 | 0 |
| 5 | Sector Enquiry | 6 | 6 | 0 |
| 6 | Charged excess/ increase in service charges | 3 | 3 | 0 |
| 7 | Money/refund/Cash back not got credited | 3 | 3 | 0 |
| 8 | Account Block/ Hold without Informing Consumer | 3 | 3 | 0 |
| 9 | Charging higher rate of Interest/service charges /Excess Billing | 2 | 2 | 0 |
| 10 | KYC details are not linked/incorrect updation | 2 | 2 | 0 |
| 11 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 12 | Credit Score related Complaints | 2 | 2 | 0 |
| 13 | Delay in providing NOC/ TDS Certificate/ other docs | 2 | 2 | 0 |
| 14 | Excess EMI/ ECS Charged | 2 | 2 | 0 |
| 15 | Others | 2 | 2 | 0 |
| 16 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 2 | 2 | 0 |
| 17 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| 18 | ATM Machine not working/ No Money in ATM | 1 | 1 | 0 |
| 19 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 1 | 1 | 0 |
| 20 | Delay in clearance of Cheque/ DD | 1 | 0 | 1 |
| 21 | Charging higher rate of interest than on agreement | 1 | 1 | 0 |
| 22 | Charges debited for not maintaining minimum balance/Average monthly balance | 1 | 1 | 0 |
| 23 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| Grand Total | 83 | 82 | 1 | |