HDFC Bank Ltd. (HDFC Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 822 | 718 | 104 |
| 2 | Amount debited without user consent | 494 | 413 | 81 |
| 3 | Account Block/ Hold without Informing Consumer | 406 | 360 | 46 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 285 | 233 | 52 |
| 5 | Charging higher rate of Interest/service charges /Excess Billing | 231 | 192 | 39 |
| 6 | Sector Enquiry | 227 | 225 | 2 |
| 7 | Others | 165 | 118 | 47 |
| 8 | Amount not received in bank ac refunded from third party | 156 | 134 | 22 |
| 9 | Wrongly amount transfer to someone other account By Customer | 155 | 126 | 29 |
| 10 | Excess EMI/ ECS Charged | 147 | 126 | 21 |
| 11 | Charges debited for not maintaining minimum balance/Average monthly balance | 144 | 118 | 26 |
| 12 | Complaints related to rewards / loyalty points/cash-back | 118 | 100 | 18 |
| 13 | Credit Score related Complaints | 105 | 89 | 16 |
| 14 | Bill paid, still showing pending / Bill not generated | 91 | 78 | 13 |
| 15 | Delay in processing/ sanction/ disbursement of loan | 85 | 74 | 11 |
| 16 | Delay in providing NOC/ TDS Certificate/ other docs | 76 | 62 | 14 |
| 17 | Promotional/Spam and Recovery call received from Bank | 74 | 62 | 12 |
| 18 | Charged excess/ increase in service charges | 67 | 54 | 13 |
| 19 | Excess amount charged during foreclosure /Completion/Settlement of loan | 67 | 59 | 8 |
| 20 | Online Transaction failed / delayed but amount got debited from account | 63 | 58 | 5 |
| 21 | Excess EMI/ECS debited from account | 56 | 47 | 9 |
| 22 | Charging higher rate of interest than on agreement | 50 | 44 | 6 |
| 23 | Amount debited but not dispensed from ATM | 46 | 37 | 9 |
| 24 | Insurance policy issued without consent | 42 | 37 | 5 |
| 25 | Loan Denied | 37 | 30 | 7 |
| 26 | KYC details are not linked/incorrect updation | 36 | 31 | 5 |
| 27 | Delay in activation of inactive / inoperative account | 32 | 27 | 5 |
| 28 | Fraudulent Tranaction-Call received on the name of Company | 32 | 28 | 4 |
| 29 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 30 | 27 | 3 |
| 30 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 29 | 20 | 9 |
| 31 | Delay/Denial in providing subsidy for Priority loan | 25 | 25 | 0 |
| 32 | Money/refund/Cash back not got credited | 25 | 23 | 2 |
| 33 | Still showing dues even after settlement/closure of loan | 25 | 22 | 3 |
| 34 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 20 | 17 | 3 |
| 35 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 18 | 15 | 3 |
| 36 | Fraudulent Tranaction-Money invested through Website/APPs | 17 | 14 | 3 |
| 37 | No reduction in rate of Interest as per RBI Notification | 14 | 12 | 2 |
| 38 | Delay in clearance of Cheque/ DD | 12 | 12 | 0 |
| 39 | Amount not received in bank ac refunded from third party | 11 | 11 | 0 |
| 40 | Wallet has been blocked by the respective company | 9 | 9 | 0 |
| 41 | Charges debited for not maintaining minimum balance/Average monthly balance | 9 | 9 | 0 |
| 42 | Delay in settlement of deceased account - Saving/ FD | 9 | 9 | 0 |
| 43 | Late Payment Charges reversed but tax amount not reversed | 8 | 6 | 2 |
| 44 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 7 | 6 | 1 |
| 45 | Delay in providing/ Transferring maturity amount | 7 | 7 | 0 |
| 46 | MDR/convenience charges taken while using card | 6 | 5 | 1 |
| 47 | Discrepancy in amount dispensed from ATM | 5 | 5 | 0 |
| 48 | Credit Score related Complaints | 5 | 5 | 0 |
| 49 | Wallet has been debited twice for the same transaction/service or product | 5 | 3 | 2 |
| 50 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 5 | 5 | 0 |
| 51 | ATM Machine not working/ No Money in ATM | 4 | 3 | 1 |
| 52 | Merchant Convenience charges taken while swaping card | 3 | 3 | 0 |
| 53 | Delay in activation of inactive / inoperative account | 3 | 3 | 0 |
| 54 | Excess amount charged during foreclosure /Completion/Settlement of loan | 3 | 3 | 0 |
| 55 | Deposit not renewed / Auto renewed without instructions | 3 | 2 | 1 |
| 56 | Bank not giving compensation for the delay in resolving ATM complaint | 3 | 3 | 0 |
| 57 | Fraudulent Tranaction-Money invested through Website/APPs | 3 | 3 | 0 |
| 58 | Unable to set Additional Factor Authentication for Card | 3 | 3 | 0 |
| 59 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 2 | 2 | 0 |
| 60 | Fraudulent Tranaction-Call received on the name of Company | 2 | 2 | 0 |
| 61 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 2 | 2 | 0 |
| 62 | Counterfeit/ damaged/ fake notes dispensed from ATM | 1 | 1 | 0 |
| 63 | Delay in providing/ Transferring maturity amount | 1 | 1 | 0 |
| 64 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| Grand Total | 4644 | 3979 | 665 | |