ICICI Bank Ltd. (ICICI Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 13 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 589 | 501 | 88 |
| 2 | Amount debited without user consent | 390 | 311 | 79 |
| 3 | Charging higher rate of Interest/service charges /Excess Billing | 237 | 198 | 39 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 174 | 141 | 33 |
| 5 | Account Block/ Hold without Informing Consumer | 171 | 134 | 37 |
| 6 | Others | 125 | 60 | 65 |
| 7 | Sector Enquiry | 123 | 120 | 3 |
| 8 | Complaints related to rewards / loyalty points/cash-back | 119 | 98 | 21 |
| 9 | Excess EMI/ ECS Charged | 110 | 95 | 15 |
| 10 | Wrongly amount transfer to someone other account By Customer | 82 | 72 | 10 |
| 11 | Amount not received in bank ac refunded from third party | 81 | 68 | 13 |
| 12 | Charged excess/ increase in service charges | 72 | 53 | 19 |
| 13 | Credit Score related Complaints | 70 | 55 | 15 |
| 14 | Bill paid, still showing pending / Bill not generated | 51 | 43 | 8 |
| 15 | Excess amount charged during foreclosure /Completion/Settlement of loan | 44 | 32 | 12 |
| 16 | Promotional/Spam and Recovery call received from Bank | 40 | 37 | 3 |
| 17 | Delay in processing/ sanction/ disbursement of loan | 36 | 25 | 11 |
| 18 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 36 | 32 | 4 |
| 19 | Online Transaction failed / delayed but amount got debited from account | 35 | 31 | 4 |
| 20 | Charges debited for not maintaining minimum balance/Average monthly balance | 35 | 32 | 3 |
| 21 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 31 | 22 | 9 |
| 22 | Charging higher rate of interest than on agreement | 30 | 29 | 1 |
| 23 | Delay in providing NOC/ TDS Certificate/ other docs | 27 | 18 | 9 |
| 24 | Fraudulent Tranaction-Call received on the name of Company | 26 | 26 | 0 |
| 25 | No reduction in rate of Interest as per RBI Notification | 25 | 22 | 3 |
| 26 | Excess EMI/ECS debited from account | 22 | 17 | 5 |
| 27 | Amount debited but not dispensed from ATM | 19 | 15 | 4 |
| 28 | Fraudulent Tranaction-Money invested through Website/APPs | 17 | 14 | 3 |
| 29 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 16 | 15 | 1 |
| 30 | KYC details are not linked/incorrect updation | 15 | 10 | 5 |
| 31 | Still showing dues even after settlement/closure of loan | 15 | 14 | 1 |
| 32 | Late Payment Charges reversed but tax amount not reversed | 12 | 8 | 4 |
| 33 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 12 | 9 | 3 |
| 34 | Loan Denied | 10 | 10 | 0 |
| 35 | Money/refund/Cash back not got credited | 10 | 8 | 2 |
| 36 | Amount not received in bank ac refunded from third party | 10 | 10 | 0 |
| 37 | Delay in settlement of deceased account - Saving/ FD | 9 | 7 | 2 |
| 38 | Delay in clearance of Cheque/ DD | 8 | 6 | 2 |
| 39 | Delay in activation of inactive / inoperative account | 7 | 6 | 1 |
| 40 | Wallet has been blocked by the respective company | 6 | 5 | 1 |
| 41 | Insurance policy issued without consent | 6 | 6 | 0 |
| 42 | No reduction in rate of Interest as per RBI Notification | 5 | 5 | 0 |
| 43 | Delay in providing/ Transferring maturity amount | 5 | 4 | 1 |
| 44 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 5 | 5 | 0 |
| 45 | Delay/Denial in providing subsidy for Priority loan | 4 | 3 | 1 |
| 46 | MDR/convenience charges taken while using card | 4 | 2 | 2 |
| 47 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 3 | 3 | 0 |
| 48 | Credit Score related Complaints | 3 | 3 | 0 |
| 49 | Delay in activation of inactive / inoperative account | 3 | 3 | 0 |
| 50 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 3 | 3 | 0 |
| 51 | ATM Machine not working/ No Money in ATM | 3 | 3 | 0 |
| 52 | Deposit not renewed / Auto renewed without instructions | 3 | 2 | 1 |
| 53 | Excess EMI/ECS debited from account | 3 | 3 | 0 |
| 54 | Unable to set Additional Factor Authentication for Card | 2 | 2 | 0 |
| 55 | Charges debited for not maintaining minimum balance/Average monthly balance | 2 | 2 | 0 |
| 56 | Discrepancy in amount dispensed from ATM | 1 | 1 | 0 |
| 57 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 58 | Bank not giving compensation for the delay in resolving ATM complaint | 1 | 0 | 1 |
| 59 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 60 | Counterfeit/ damaged/ fake notes dispensed from ATM | 1 | 1 | 0 |
| 61 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| Grand Total | 3007 | 2463 | 544 | |