Indus Ind Bank (IndusInd Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 09 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 279 | 253 | 26 |
| 2 | Account Block/ Hold without Informing Consumer | 175 | 154 | 21 |
| 3 | Amount debited without user consent | 130 | 109 | 21 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 123 | 104 | 19 |
| 5 | Charging higher rate of Interest/service charges /Excess Billing | 74 | 67 | 7 |
| 6 | Sector Enquiry | 70 | 68 | 2 |
| 7 | Excess EMI/ ECS Charged | 56 | 53 | 3 |
| 8 | Delay in providing NOC/ TDS Certificate/ other docs | 55 | 47 | 8 |
| 9 | Charges debited for not maintaining minimum balance/Average monthly balance | 47 | 40 | 7 |
| 10 | Others | 46 | 35 | 11 |
| 11 | Credit Score related Complaints | 45 | 38 | 7 |
| 12 | Complaints related to rewards / loyalty points/cash-back | 42 | 36 | 6 |
| 13 | Bill paid, still showing pending / Bill not generated | 34 | 28 | 6 |
| 14 | Amount not received in bank ac refunded from third party | 29 | 27 | 2 |
| 15 | Delay in activation of inactive / inoperative account | 26 | 25 | 1 |
| 16 | Online Transaction failed / delayed but amount got debited from account | 26 | 25 | 1 |
| 17 | Promotional/Spam and Recovery call received from Bank | 21 | 20 | 1 |
| 18 | Charged excess/ increase in service charges | 17 | 13 | 4 |
| 19 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 17 | 9 | 8 |
| 20 | Wrongly amount transfer to someone other account By Customer | 17 | 14 | 3 |
| 21 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 13 | 11 | 2 |
| 22 | Still showing dues even after settlement/closure of loan | 11 | 10 | 1 |
| 23 | KYC details are not linked/incorrect updation | 11 | 10 | 1 |
| 24 | Excess amount charged during foreclosure /Completion/Settlement of loan | 11 | 10 | 1 |
| 25 | Amount debited but not dispensed from ATM | 11 | 10 | 1 |
| 26 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 9 | 9 | 0 |
| 27 | Delay in processing/ sanction/ disbursement of loan | 8 | 8 | 0 |
| 28 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 8 | 8 | 0 |
| 29 | Excess EMI/ECS debited from account | 8 | 7 | 1 |
| 30 | Fraudulent Tranaction-Call received on the name of Company | 7 | 6 | 1 |
| 31 | Charging higher rate of interest than on agreement | 6 | 4 | 2 |
| 32 | Money/refund/Cash back not got credited | 6 | 5 | 1 |
| 33 | Delay in providing/ Transferring maturity amount | 5 | 4 | 1 |
| 34 | Amount not received in bank ac refunded from third party | 4 | 4 | 0 |
| 35 | Insurance policy issued without consent | 4 | 3 | 1 |
| 36 | Credit Score related Complaints | 4 | 4 | 0 |
| 37 | Delay in clearance of Cheque/ DD | 3 | 3 | 0 |
| 38 | Excess EMI/ECS debited from account | 3 | 3 | 0 |
| 39 | Late Payment Charges reversed but tax amount not reversed | 3 | 3 | 0 |
| 40 | Delay in providing/ Transferring maturity amount | 2 | 2 | 0 |
| 41 | Delay in settlement of deceased account - Saving/ FD | 2 | 2 | 0 |
| 42 | Delay in activation of inactive / inoperative account | 2 | 2 | 0 |
| 43 | MDR/convenience charges taken while using card | 2 | 2 | 0 |
| 44 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 1 | 1 | 0 |
| 45 | Charges debited for not maintaining minimum balance/Average monthly balance | 1 | 1 | 0 |
| 46 | Loan Denied | 1 | 1 | 0 |
| 47 | Counterfeit/ damaged/ fake notes dispensed from ATM | 1 | 1 | 0 |
| 48 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| 49 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 1 | 1 | 0 |
| 50 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 51 | Discrepancy in amount dispensed from ATM | 1 | 1 | 0 |
| Grand Total | 1480 | 1303 | 177 | |