Standard Chartered Bank (Standard Chartered Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 07 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 95 | 93 | 2 |
| 2 | Charging higher rate of Interest/service charges /Excess Billing | 53 | 49 | 4 |
| 3 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 44 | 42 | 2 |
| 4 | Account Block/ Hold without Informing Consumer | 40 | 38 | 2 |
| 5 | Credit Score related Complaints | 40 | 39 | 1 |
| 6 | Amount debited without user consent | 30 | 28 | 2 |
| 7 | Excess EMI/ ECS Charged | 29 | 27 | 2 |
| 8 | Others | 25 | 25 | 0 |
| 9 | Bill paid, still showing pending / Bill not generated | 17 | 15 | 2 |
| 10 | Sector Enquiry | 17 | 17 | 0 |
| 11 | Promotional/Spam and Recovery call received from Bank | 13 | 12 | 1 |
| 12 | Complaints related to rewards / loyalty points/cash-back | 11 | 10 | 1 |
| 13 | Online Transaction failed / delayed but amount got debited from account | 8 | 8 | 0 |
| 14 | Amount not received in bank ac refunded from third party | 7 | 7 | 0 |
| 15 | Charges debited for not maintaining minimum balance/Average monthly balance | 6 | 6 | 0 |
| 16 | Delay in providing NOC/ TDS Certificate/ other docs | 6 | 6 | 0 |
| 17 | Fraudulent Tranaction-Call received on the name of Company | 5 | 5 | 0 |
| 18 | Still showing dues even after settlement/closure of loan | 4 | 4 | 0 |
| 19 | Charged excess/ increase in service charges | 4 | 3 | 1 |
| 20 | Credit Score related Complaints | 4 | 4 | 0 |
| 21 | Late Payment Charges reversed but tax amount not reversed | 3 | 3 | 0 |
| 22 | Unable to set Additional Factor Authentication for Card | 3 | 3 | 0 |
| 23 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 3 | 2 | 1 |
| 24 | Charges debited for not maintaining minimum balance/Average monthly balance | 3 | 3 | 0 |
| 25 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 3 | 3 | 0 |
| 26 | Charging higher rate of interest than on agreement | 3 | 3 | 0 |
| 27 | Wrongly amount transfer to someone other account By Customer | 2 | 2 | 0 |
| 28 | Delay in settlement of deceased account - Saving/ FD | 2 | 2 | 0 |
| 29 | Excess amount charged during foreclosure /Completion/Settlement of loan | 2 | 2 | 0 |
| 30 | Delay in clearance of Cheque/ DD | 2 | 2 | 0 |
| 31 | KYC details are not linked/incorrect updation | 1 | 1 | 0 |
| 32 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 1 | 1 | 0 |
| 33 | Insurance policy issued without consent | 1 | 1 | 0 |
| 34 | Money/refund/Cash back not got credited | 1 | 1 | 0 |
| 35 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 1 | 0 |
| 36 | Delay in activation of inactive / inoperative account | 1 | 1 | 0 |
| 37 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| Grand Total | 491 | 470 | 21 | |