RBL Bank Limited (RBL Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 13 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 176 | 160 | 16 |
| 2 | Charging higher rate of Interest/service charges /Excess Billing | 113 | 98 | 15 |
| 3 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 101 | 88 | 13 |
| 4 | Bill paid, still showing pending / Bill not generated | 56 | 47 | 9 |
| 5 | Sector Enquiry | 46 | 45 | 1 |
| 6 | Amount debited without user consent | 45 | 41 | 4 |
| 7 | Excess EMI/ ECS Charged | 41 | 37 | 4 |
| 8 | Complaints related to rewards / loyalty points/cash-back | 35 | 33 | 2 |
| 9 | Promotional/Spam and Recovery call received from Bank | 30 | 25 | 5 |
| 10 | Others | 29 | 22 | 7 |
| 11 | Account Block/ Hold without Informing Consumer | 29 | 29 | 0 |
| 12 | Credit Score related Complaints | 18 | 18 | 0 |
| 13 | Amount not received in bank ac refunded from third party | 14 | 13 | 1 |
| 14 | Wrongly amount transfer to someone other account By Customer | 11 | 7 | 4 |
| 15 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 11 | 10 | 1 |
| 16 | Still showing dues even after settlement/closure of loan | 10 | 9 | 1 |
| 17 | Delay in providing NOC/ TDS Certificate/ other docs | 10 | 9 | 1 |
| 18 | Charges debited for not maintaining minimum balance/Average monthly balance | 8 | 8 | 0 |
| 19 | Fraudulent Tranaction-Call received on the name of Company | 7 | 7 | 0 |
| 20 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 6 | 5 | 1 |
| 21 | Late Payment Charges reversed but tax amount not reversed | 6 | 6 | 0 |
| 22 | Excess amount charged during foreclosure /Completion/Settlement of loan | 6 | 6 | 0 |
| 23 | KYC details are not linked/incorrect updation | 6 | 6 | 0 |
| 24 | Online Transaction failed / delayed but amount got debited from account | 3 | 3 | 0 |
| 25 | Excess EMI/ECS debited from account | 3 | 3 | 0 |
| 26 | Charging higher rate of interest than on agreement | 3 | 3 | 0 |
| 27 | Charged excess/ increase in service charges | 2 | 2 | 0 |
| 28 | Delay in activation of inactive / inoperative account | 2 | 1 | 1 |
| 29 | Money/refund/Cash back not got credited | 2 | 2 | 0 |
| 30 | Insurance policy issued without consent | 2 | 2 | 0 |
| 31 | Delay in processing/ sanction/ disbursement of loan | 1 | 1 | 0 |
| 32 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 1 | 1 | 0 |
| 33 | Amount debited but not dispensed from ATM | 1 | 1 | 0 |
| 34 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 35 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 36 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| 37 | Amount not received in bank ac refunded from third party | 1 | 1 | 0 |
| 38 | Loan Denied | 1 | 1 | 0 |
| 39 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 40 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 41 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 42 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 1 | 1 | 0 |
| 43 | Delay in settlement of deceased account - Saving/ FD | 1 | 1 | 0 |
| Grand Total | 844 | 758 | 86 | |