Axis Bank (Axis Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 621 | 580 | 41 |
| 2 | Amount debited without user consent | 356 | 306 | 50 |
| 3 | Account Block/ Hold without Informing Consumer | 232 | 213 | 19 |
| 4 | Charging higher rate of Interest/service charges /Excess Billing | 231 | 210 | 21 |
| 5 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 170 | 141 | 29 |
| 6 | Sector Enquiry | 165 | 163 | 2 |
| 7 | Complaints related to rewards / loyalty points/cash-back | 152 | 133 | 19 |
| 8 | Excess EMI/ ECS Charged | 132 | 123 | 9 |
| 9 | Credit Score related Complaints | 123 | 111 | 12 |
| 10 | Others | 120 | 94 | 26 |
| 11 | Charges debited for not maintaining minimum balance/Average monthly balance | 105 | 92 | 13 |
| 12 | Charged excess/ increase in service charges | 81 | 75 | 6 |
| 13 | Wrongly amount transfer to someone other account By Customer | 75 | 68 | 7 |
| 14 | Amount not received in bank ac refunded from third party | 72 | 68 | 4 |
| 15 | Bill paid, still showing pending / Bill not generated | 55 | 51 | 4 |
| 16 | Promotional/Spam and Recovery call received from Bank | 51 | 47 | 4 |
| 17 | Delay in processing/ sanction/ disbursement of loan | 44 | 40 | 4 |
| 18 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 39 | 35 | 4 |
| 19 | Loan Denied | 38 | 38 | 0 |
| 20 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 36 | 32 | 4 |
| 21 | Excess amount charged during foreclosure /Completion/Settlement of loan | 36 | 33 | 3 |
| 22 | Delay in activation of inactive / inoperative account | 32 | 28 | 4 |
| 23 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 31 | 28 | 3 |
| 24 | Delay in providing NOC/ TDS Certificate/ other docs | 28 | 22 | 6 |
| 25 | Still showing dues even after settlement/closure of loan | 27 | 26 | 1 |
| 26 | Fraudulent Tranaction-Call received on the name of Company | 25 | 23 | 2 |
| 27 | Insurance policy issued without consent | 22 | 20 | 2 |
| 28 | Charging higher rate of interest than on agreement | 21 | 21 | 0 |
| 29 | Online Transaction failed / delayed but amount got debited from account | 21 | 21 | 0 |
| 30 | No reduction in rate of Interest as per RBI Notification | 20 | 20 | 0 |
| 31 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 20 | 15 | 5 |
| 32 | Excess EMI/ECS debited from account | 19 | 17 | 2 |
| 33 | Amount debited but not dispensed from ATM | 18 | 18 | 0 |
| 34 | Delay in settlement of deceased account - Saving/ FD | 15 | 15 | 0 |
| 35 | KYC details are not linked/incorrect updation | 14 | 12 | 2 |
| 36 | Money/refund/Cash back not got credited | 12 | 12 | 0 |
| 37 | Fraudulent Tranaction-Money invested through Website/APPs | 10 | 9 | 1 |
| 38 | Delay in providing/ Transferring maturity amount | 10 | 8 | 2 |
| 39 | ATM Machine not working/ No Money in ATM | 9 | 9 | 0 |
| 40 | Late Payment Charges reversed but tax amount not reversed | 7 | 7 | 0 |
| 41 | Charges debited for not maintaining minimum balance/Average monthly balance | 7 | 7 | 0 |
| 42 | Delay in clearance of Cheque/ DD | 6 | 6 | 0 |
| 43 | Credit Score related Complaints | 6 | 6 | 0 |
| 44 | Amount not received in bank ac refunded from third party | 5 | 5 | 0 |
| 45 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 5 | 3 | 2 |
| 46 | MDR/convenience charges taken while using card | 5 | 5 | 0 |
| 47 | Bank not giving compensation for the delay in resolving ATM complaint | 5 | 5 | 0 |
| 48 | Counterfeit/ damaged/ fake notes dispensed from ATM | 4 | 2 | 2 |
| 49 | Delay in activation of inactive / inoperative account | 4 | 4 | 0 |
| 50 | Wallet has been debited twice for the same transaction/service or product | 3 | 3 | 0 |
| 51 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 2 | 2 | 0 |
| 52 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 2 | 2 | 0 |
| 53 | Delay in providing/ Transferring maturity amount | 2 | 2 | 0 |
| 54 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 55 | Wallet has been blocked by the respective company | 1 | 1 | 0 |
| 56 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 57 | Excess EMI/ECS debited from account | 1 | 1 | 0 |
| 58 | TDS Deducted despite submitting Form No. 15G/ 15H | 1 | 1 | 0 |
| 59 | Delay/Denial in providing subsidy for Priority loan | 1 | 1 | 0 |
| 60 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 61 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| 62 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 63 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 1 | 0 |
| Grand Total | 3361 | 3046 | 315 | |