IDFC First Bank (IDFC Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 238 | 220 | 18 |
| 2 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 152 | 145 | 7 |
| 3 | Sector Enquiry | 84 | 84 | 0 |
| 4 | Excess EMI/ ECS Charged | 80 | 79 | 1 |
| 5 | Amount debited without user consent | 72 | 70 | 2 |
| 6 | Still showing dues even after settlement/closure of loan | 67 | 67 | 0 |
| 7 | Credit Score related Complaints | 65 | 62 | 3 |
| 8 | Account Block/ Hold without Informing Consumer | 58 | 56 | 2 |
| 9 | Excess EMI/ECS debited from account | 43 | 42 | 1 |
| 10 | Others | 42 | 38 | 4 |
| 11 | Delay in providing NOC/ TDS Certificate/ other docs | 40 | 37 | 3 |
| 12 | Excess amount charged during foreclosure /Completion/Settlement of loan | 36 | 34 | 2 |
| 13 | Promotional/Spam and Recovery call received from Bank | 35 | 35 | 0 |
| 14 | Charging higher rate of interest than on agreement | 30 | 29 | 1 |
| 15 | Wrongly amount transfer to someone other account By Customer | 27 | 26 | 1 |
| 16 | Charging higher rate of Interest/service charges /Excess Billing | 24 | 23 | 1 |
| 17 | Amount not received in bank ac refunded from third party | 19 | 19 | 0 |
| 18 | Complaints related to rewards / loyalty points/cash-back | 18 | 16 | 2 |
| 19 | Fraudulent Tranaction-Call received on the name of Company | 14 | 14 | 0 |
| 20 | Delay in processing/ sanction/ disbursement of loan | 12 | 11 | 1 |
| 21 | Charged excess/ increase in service charges | 11 | 11 | 0 |
| 22 | Excess EMI/ECS debited from account | 9 | 9 | 0 |
| 23 | Insurance policy issued without consent | 9 | 9 | 0 |
| 24 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 8 | 8 | 0 |
| 25 | No reduction in rate of Interest as per RBI Notification | 8 | 5 | 3 |
| 26 | Online Transaction failed / delayed but amount got debited from account | 7 | 6 | 1 |
| 27 | Loan Denied | 7 | 7 | 0 |
| 28 | Charges debited for not maintaining minimum balance/Average monthly balance | 6 | 6 | 0 |
| 29 | KYC details are not linked/incorrect updation | 6 | 6 | 0 |
| 30 | Amount not received in bank ac refunded from third party | 6 | 6 | 0 |
| 31 | Delay in activation of inactive / inoperative account | 6 | 6 | 0 |
| 32 | Bill paid, still showing pending / Bill not generated | 6 | 5 | 1 |
| 33 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 6 | 6 | 0 |
| 34 | Money/refund/Cash back not got credited | 5 | 5 | 0 |
| 35 | Amount debited but not dispensed from ATM | 4 | 4 | 0 |
| 36 | Excess amount charged during foreclosure /Completion/Settlement of loan | 4 | 4 | 0 |
| 37 | Fraudulent Tranaction-Money invested through Website/APPs | 4 | 3 | 1 |
| 38 | Delay in activation of inactive / inoperative account | 3 | 3 | 0 |
| 39 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 2 | 2 | 0 |
| 40 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 2 | 2 | 0 |
| 41 | ATM Machine not working/ No Money in ATM | 2 | 2 | 0 |
| 42 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 43 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| 44 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| 45 | Credit Score related Complaints | 1 | 1 | 0 |
| 46 | Delay in settlement of deceased account - Saving/ FD | 1 | 1 | 0 |
| 47 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 48 | null | 1 | 1 | 0 |
| 49 | Delay in providing/ Transferring maturity amount | 1 | 1 | 0 |
| 50 | Money/refund/Cash back not got credited | 1 | 1 | 0 |
| Grand Total | 1286 | 1231 | 55 | |