IDFC First Bank (IDFC Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 29 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 275 | 259 | 16 |
| 2 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 178 | 159 | 19 |
| 3 | Sector Enquiry | 91 | 90 | 1 |
| 4 | Excess EMI/ ECS Charged | 86 | 83 | 3 |
| 5 | Credit Score related Complaints | 81 | 76 | 5 |
| 6 | Still showing dues even after settlement/closure of loan | 79 | 73 | 6 |
| 7 | Amount debited without user consent | 77 | 73 | 4 |
| 8 | Account Block/ Hold without Informing Consumer | 61 | 60 | 1 |
| 9 | Others | 50 | 38 | 12 |
| 10 | Excess EMI/ECS debited from account | 47 | 43 | 4 |
| 11 | Delay in providing NOC/ TDS Certificate/ other docs | 42 | 39 | 3 |
| 12 | Excess amount charged during foreclosure /Completion/Settlement of loan | 42 | 38 | 4 |
| 13 | Promotional/Spam and Recovery call received from Bank | 40 | 37 | 3 |
| 14 | Charging higher rate of interest than on agreement | 35 | 30 | 5 |
| 15 | Wrongly amount transfer to someone other account By Customer | 29 | 28 | 1 |
| 16 | Charging higher rate of Interest/service charges /Excess Billing | 27 | 24 | 3 |
| 17 | Amount not received in bank ac refunded from third party | 25 | 22 | 3 |
| 18 | Complaints related to rewards / loyalty points/cash-back | 18 | 18 | 0 |
| 19 | Charged excess/ increase in service charges | 15 | 14 | 1 |
| 20 | Fraudulent Tranaction-Call received on the name of Company | 15 | 14 | 1 |
| 21 | Delay in processing/ sanction/ disbursement of loan | 14 | 13 | 1 |
| 22 | Excess EMI/ECS debited from account | 9 | 9 | 0 |
| 23 | Insurance policy issued without consent | 9 | 9 | 0 |
| 24 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 9 | 8 | 1 |
| 25 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 8 | 6 | 2 |
| 26 | Online Transaction failed / delayed but amount got debited from account | 8 | 7 | 1 |
| 27 | Charges debited for not maintaining minimum balance/Average monthly balance | 8 | 6 | 2 |
| 28 | No reduction in rate of Interest as per RBI Notification | 8 | 7 | 1 |
| 29 | Delay in activation of inactive / inoperative account | 7 | 6 | 1 |
| 30 | Bill paid, still showing pending / Bill not generated | 7 | 6 | 1 |
| 31 | Loan Denied | 7 | 7 | 0 |
| 32 | Money/refund/Cash back not got credited | 6 | 6 | 0 |
| 33 | Fraudulent Tranaction-Money invested through Website/APPs | 6 | 3 | 3 |
| 34 | KYC details are not linked/incorrect updation | 6 | 6 | 0 |
| 35 | Amount not received in bank ac refunded from third party | 6 | 6 | 0 |
| 36 | Excess amount charged during foreclosure /Completion/Settlement of loan | 4 | 4 | 0 |
| 37 | ATM Machine not working/ No Money in ATM | 4 | 4 | 0 |
| 38 | Amount debited but not dispensed from ATM | 4 | 4 | 0 |
| 39 | Delay in providing/ Transferring maturity amount | 3 | 2 | 1 |
| 40 | Delay in activation of inactive / inoperative account | 3 | 3 | 0 |
| 41 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 3 | 3 | 0 |
| 42 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 2 | 2 | 0 |
| 43 | Delay in settlement of deceased account - Saving/ FD | 1 | 1 | 0 |
| 44 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| 45 | null | 1 | 1 | 0 |
| 46 | Money/refund/Cash back not got credited | 1 | 1 | 0 |
| 47 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| 48 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| 49 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| 50 | Credit Score related Complaints | 1 | 1 | 0 |
| Grand Total | 1462 | 1353 | 109 | |