Paytm Payments Bank Limited (Paytm Payments Bank),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 08 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 63 | 60 | 3 |
| 2 | Account Block/ Hold without Informing Consumer | 27 | 23 | 4 |
| 3 | Amount debited without user consent | 17 | 16 | 1 |
| 4 | Others | 17 | 14 | 3 |
| 5 | Credit Score related Complaints | 15 | 15 | 0 |
| 6 | Fraudulent Tranaction-Money invested through Website/APPs | 12 | 12 | 0 |
| 7 | Amount not received in bank ac refunded from third party | 11 | 11 | 0 |
| 8 | Money/refund/Cash back not got credited | 11 | 8 | 3 |
| 9 | Promotional/Spam and Recovery call received from Bank | 10 | 4 | 6 |
| 10 | Still showing dues even after settlement/closure of loan | 9 | 9 | 0 |
| 11 | Delay in activation of inactive / inoperative account | 8 | 7 | 1 |
| 12 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 7 | 5 | 2 |
| 13 | KYC details are not linked/incorrect updation | 7 | 7 | 0 |
| 14 | Delay in providing/ Transferring maturity amount | 6 | 4 | 2 |
| 15 | Sector Enquiry | 6 | 6 | 0 |
| 16 | Wallet has been debited twice for the same transaction/service or product | 4 | 4 | 0 |
| 17 | Online Transaction failed / delayed but amount got debited from account | 4 | 4 | 0 |
| 18 | Wallet has been blocked by the respective company | 4 | 3 | 1 |
| 19 | Deposit not renewed / Auto renewed without instructions | 4 | 4 | 0 |
| 20 | Wrongly amount transfer to someone other account By Customer | 3 | 3 | 0 |
| 21 | Excess EMI/ ECS Charged | 3 | 3 | 0 |
| 22 | Amount debited but not dispensed from ATM | 2 | 2 | 0 |
| 23 | Charged excess/ increase in service charges | 2 | 2 | 0 |
| 24 | Excess amount charged during foreclosure /Completion/Settlement of loan | 2 | 2 | 0 |
| 25 | Money/refund/Cash back not got credited | 2 | 2 | 0 |
| 26 | Delay in activation of inactive / inoperative account | 1 | 1 | 0 |
| 27 | Excess amount charged during foreclosure /Completion/Settlement of loan | 1 | 1 | 0 |
| 28 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 29 | Fraudulent Tranaction-Call received on the name of Company | 1 | 1 | 0 |
| 30 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 1 | 1 | 0 |
| 31 | Amount not received in bank ac refunded from third party | 1 | 1 | 0 |
| 32 | Delay in processing/ sanction/ disbursement of loan | 1 | 1 | 0 |
| 33 | Delay in providing NOC/ TDS Certificate/ other docs | 1 | 1 | 0 |
| 34 | Credit Score related Complaints | 1 | 1 | 0 |
| 35 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 1 | 1 | 0 |
| Grand Total | 266 | 240 | 26 | |