Yes Bank Limited (YESBANK),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 31 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 140 | 127 | 13 |
| 2 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 101 | 92 | 9 |
| 3 | Amount debited without user consent | 64 | 59 | 5 |
| 4 | Account Block/ Hold without Informing Consumer | 52 | 52 | 0 |
| 5 | Charging higher rate of Interest/service charges /Excess Billing | 44 | 41 | 3 |
| 6 | Sector Enquiry | 38 | 38 | 0 |
| 7 | Others | 34 | 25 | 9 |
| 8 | Amount not received in bank ac refunded from third party | 27 | 25 | 2 |
| 9 | Excess EMI/ ECS Charged | 15 | 13 | 2 |
| 10 | Credit Score related Complaints | 14 | 12 | 2 |
| 11 | Complaints related to rewards / loyalty points/cash-back | 13 | 12 | 1 |
| 12 | Bill paid, still showing pending / Bill not generated | 13 | 11 | 2 |
| 13 | Delay in activation of inactive / inoperative account | 11 | 11 | 0 |
| 14 | Charged excess/ increase in service charges | 11 | 11 | 0 |
| 15 | Charges debited for not maintaining minimum balance/Average monthly balance | 11 | 11 | 0 |
| 16 | Wrongly amount transfer to someone other account By Customer | 11 | 10 | 1 |
| 17 | Still showing dues even after settlement/closure of loan | 9 | 9 | 0 |
| 18 | Promotional/Spam and Recovery call received from Bank | 9 | 7 | 2 |
| 19 | Delay in providing NOC/ TDS Certificate/ other docs | 9 | 8 | 1 |
| 20 | Online Transaction failed / delayed but amount got debited from account | 8 | 7 | 1 |
| 21 | Excess amount charged during foreclosure /Completion/Settlement of loan | 8 | 7 | 1 |
| 22 | Delay in processing/ sanction/ disbursement of loan | 8 | 7 | 1 |
| 23 | Amount debited but not dispensed from ATM | 5 | 4 | 1 |
| 24 | Money/refund/Cash back not got credited | 5 | 5 | 0 |
| 25 | Insurance policy issued without consent | 5 | 5 | 0 |
| 26 | Excess EMI/ECS debited from account | 5 | 5 | 0 |
| 27 | Delay in providing a new account/internet banking / M-banking/SMS services/ Locker Services | 3 | 3 | 0 |
| 28 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 3 | 3 | 0 |
| 29 | Fraudulent Tranaction-Call received on the name of Company | 3 | 3 | 0 |
| 30 | Delay in clearance of Cheque/ DD | 3 | 3 | 0 |
| 31 | KYC details are not linked/incorrect updation | 2 | 2 | 0 |
| 32 | Bank not giving compensation for the delay in resolving ATM complaint | 2 | 2 | 0 |
| 33 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 2 | 2 | 0 |
| 34 | Charging higher rate of interest than on agreement | 2 | 2 | 0 |
| 35 | Credit Score related Complaints | 2 | 2 | 0 |
| 36 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 2 | 2 | 0 |
| 37 | Counterfeit/ damaged/ fake notes dispensed from ATM | 2 | 2 | 0 |
| 38 | Delay in settlement of deceased account - Saving/ FD | 2 | 2 | 0 |
| 39 | Amount not received in bank ac refunded from third party | 1 | 1 | 0 |
| 40 | Delay in issuance / Delivery of Debit Card/ Cheque book/ Passbook/ Bank Statement/Pin No. | 1 | 1 | 0 |
| 41 | Delay/Denial in providing subsidy for Priority loan | 1 | 1 | 0 |
| 42 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 1 | 1 | 0 |
| 43 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 44 | Deposit not renewed / Auto renewed without instructions | 1 | 1 | 0 |
| 45 | Money/refund/Cash back not got credited | 1 | 1 | 0 |
| 46 | No reduction in rate of Interest as per RBI Notification | 1 | 1 | 0 |
| 47 | MDR/convenience charges taken while using card | 1 | 1 | 0 |
| Grand Total | 707 | 651 | 56 | |