SBI Cards and Payment Services Private Limited (SBI Credit Cards),Banking Sector Companies Grievances
Showing report from 01 Jan 2025 to 11 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay/ Denial Services | 448 | 423 | 25 |
| 2 | Charging higher rate of Interest/service charges /Excess Billing | 393 | 360 | 33 |
| 3 | Amount debited without user consent | 258 | 231 | 27 |
| 4 | Misbehavior / Misselling by bank staff/ DSA/ Agents | 242 | 216 | 26 |
| 5 | Excess EMI/ ECS Charged | 190 | 173 | 17 |
| 6 | Complaints related to rewards / loyalty points/cash-back | 138 | 133 | 5 |
| 7 | Sector Enquiry | 132 | 132 | 0 |
| 8 | Bill paid, still showing pending / Bill not generated | 108 | 99 | 9 |
| 9 | Others | 83 | 66 | 17 |
| 10 | Amount not received in bank ac refunded from third party | 59 | 56 | 3 |
| 11 | Credit Score related Complaints | 53 | 45 | 8 |
| 12 | Promotional/Spam and Recovery call received from Bank | 49 | 45 | 4 |
| 13 | Wrongly amount transfer to someone other account By Customer | 40 | 36 | 4 |
| 14 | Account Block/ Hold without Informing Consumer | 34 | 28 | 6 |
| 15 | Fraudulent Tranaction-Call received on the name of Company | 30 | 27 | 3 |
| 16 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 26 | 21 | 5 |
| 17 | Fraudulent Tranaction-Sharing of Link/OTP/QR Code | 26 | 22 | 4 |
| 18 | KYC details are not linked/incorrect updation | 15 | 15 | 0 |
| 19 | Late Payment Charges reversed but tax amount not reversed | 6 | 5 | 1 |
| 20 | MDR/convenience charges taken while using card | 6 | 5 | 1 |
| 21 | Fraudulent Tranaction-Money invested through Website/APPs | 5 | 4 | 1 |
| 22 | Credit Score related Complaints | 4 | 4 | 0 |
| 23 | Fraudulent Tranaction-Selling product via E-Commerce Platform like OLX or Quikr etc | 4 | 4 | 0 |
| 24 | Fraudulent Tranaction-Call recived for Winning Prize/Lottery/Money Increased | 2 | 2 | 0 |
| 25 | Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter | 2 | 2 | 0 |
| 26 | Fraudulent Tranaction-Call received on the name of Company | 2 | 2 | 0 |
| 27 | Amount not received in bank ac refunded from third party | 2 | 2 | 0 |
| 28 | Charged excess/ increase in service charges | 1 | 1 | 0 |
| 29 | Unable to set Additional Factor Authentication for Card | 1 | 1 | 0 |
| Grand Total | 2359 | 2160 | 199 | |