Shoppers Stop Litd (Shoppers Stop),Retail Outlets Sector Companies Grievances
Showing report from 01 Jan 2025 to 03 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Replacement / Refund not provided - As per policy | 17 | 13 | 4 |
| 2 | Delay in providing services | 8 | 7 | 1 |
| 3 | Charging More than MRP | 6 | 6 | 0 |
| 4 | Unprofessional behaviour /Unsatisfactory Customer Service | 5 | 5 | 0 |
| 5 | Mis selling by Agents, or not described Properly | 4 | 3 | 1 |
| 6 | Paid Amount Not Refunded | 4 | 3 | 1 |
| 7 | Delivery of Defective / Damaged Product | 3 | 1 | 2 |
| 8 | Charged For Carry Bag | 3 | 3 | 0 |
| 9 | Non-Delivery of Product | 2 | 2 | 0 |
| 10 | Others | 2 | 2 | 0 |
| 11 | Transaction process but amount not credited to beneficiary/Double Payment | 2 | 2 | 0 |
| 12 | Delivery of Wrong Product | 2 | 2 | 0 |
| 13 | Promised Cashback/offer/gift Not provided | 2 | 1 | 1 |
| 14 | Replacement / Refund not provided - As per policy | 1 | 1 | 0 |
| 15 | Mis selling by Agents, or not described Properly | 1 | 1 | 0 |
| Grand Total | 62 | 52 | 10 | |