Zepto Marketplace Private Limited (Zepto),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Damage / Wrong / Incomplete Product Delivered | 245 | 242 | 3 |
| 2 | Product not Delivered/ Delay in Delivery | 176 | 174 | 2 |
| 3 | Paid Amount Not Refunded | 157 | 153 | 4 |
| 4 | Bad in Quality /taste/Hygiene Insufficient | 155 | 153 | 2 |
| 5 | Deficiency in Services | 152 | 148 | 4 |
| 6 | Promised Cashback /Gift card related issue | 117 | 114 | 3 |
| 7 | Sale After best before/use by date | 94 | 92 | 2 |
| 8 | Account blocked/service barred without inform and vice versa | 84 | 78 | 6 |
| 9 | Charging More Than MRP/ Extra amount Charge | 75 | 75 | 0 |
| 10 | Foreign Matter/dust/insects/fungus/bad smell | 50 | 49 | 1 |
| 11 | Sector Enquiry | 40 | 40 | 0 |
| 12 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 36 | 35 | 1 |
| 13 | Non Veg food delivered instead of veg and vice - versa | 30 | 30 | 0 |
| 14 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 22 | 20 | 2 |
| 15 | Service Charges | 18 | 18 | 0 |
| 16 | Adulteration | 10 | 10 | 0 |
| 17 | Sector Enquiry? | 8 | 8 | 0 |
| 18 | Paid Amount Not Refunded? | 8 | 8 | 0 |
| 19 | Health Problem -Vomiting ,headache | 7 | 7 | 0 |
| 20 | Damage / Wrong / Incomplete Product Delivered? | 6 | 6 | 0 |
| 21 | Bad in Quality /taste/Hygiene Insufficient? | 5 | 5 | 0 |
| 22 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 3 | 3 | 0 |
| 23 | Dark patterns | 2 | 1 | 1 |
| 24 | Sector Enquiry?? | 2 | 2 | 0 |
| 25 | Damage / Wrong / Incomplete Product Delivered | 2 | 2 | 0 |
| 26 | Brown /Green/ Red mark Not present | 2 | 2 | 0 |
| 27 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| 28 | Bad in Quality /taste/Hygiene Insufficient | 1 | 1 | 0 |
| 29 | Bad in Quality /taste/Hygiene Insufficient?? | 1 | 1 | 0 |
| 30 | Green-Washing | 1 | 1 | 0 |
| 31 | Fake Review | 1 | 1 | 0 |
| 32 | Sector Enquiry | 1 | 1 | 0 |
| Grand Total | 1512 | 1481 | 31 | |