Open Network for Digital Commerce (ONDC),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Product not Delivered/ Delay in Delivery | 38 | 36 | 2 |
| 2 | Damage / Wrong / Incomplete Product Delivered | 28 | 26 | 2 |
| 3 | Paid Amount Not Refunded | 16 | 15 | 1 |
| 4 | Bad in Quality /taste/Hygiene Insufficient | 11 | 11 | 0 |
| 5 | Foreign Matter/dust/insects/fungus/bad smell | 5 | 5 | 0 |
| 6 | Charging More Than MRP/ Extra amount Charge | 3 | 3 | 0 |
| 7 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 2 | 1 | 1 |
| 8 | Account blocked/service barred without inform and vice versa | 2 | 2 | 0 |
| 9 | Deficiency in Services | 2 | 2 | 0 |
| 10 | Fake Review | 2 | 2 | 0 |
| 11 | Non Veg food delivered instead of veg and vice - versa | 1 | 1 | 0 |
| 12 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 1 | 1 | 0 |
| 13 | null | 1 | 1 | 0 |
| 14 | Sector Enquiry | 1 | 1 | 0 |
| 15 | Dark patterns | 1 | 1 | 0 |
| Grand Total | 114 | 108 | 6 | |