Grofers India Pvt Ltd. (Blinkit (Grofers.com)),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Damage / Wrong / Incomplete Product Delivered | 242 | 232 | 10 |
| 2 | Paid Amount Not Refunded | 175 | 169 | 6 |
| 3 | Bad in Quality /taste/Hygiene Insufficient | 112 | 109 | 3 |
| 4 | Product not Delivered/ Delay in Delivery | 97 | 93 | 4 |
| 5 | Deficiency in Services | 93 | 92 | 1 |
| 6 | Sale After best before/use by date | 88 | 82 | 6 |
| 7 | Foreign Matter/dust/insects/fungus/bad smell | 56 | 54 | 2 |
| 8 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 28 | 27 | 1 |
| 9 | Charging More Than MRP/ Extra amount Charge | 27 | 26 | 1 |
| 10 | Promised Cashback /Gift card related issue | 22 | 21 | 1 |
| 11 | Sector Enquiry | 13 | 13 | 0 |
| 12 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 12 | 12 | 0 |
| 13 | Health Problem -Vomiting ,headache | 10 | 9 | 1 |
| 14 | Non Veg food delivered instead of veg and vice - versa | 7 | 7 | 0 |
| 15 | Adulteration | 6 | 6 | 0 |
| 16 | Account blocked/service barred without inform and vice versa | 5 | 5 | 0 |
| 17 | Damage / Wrong / Incomplete Product Delivered? | 3 | 3 | 0 |
| 18 | Paid Amount Not Refunded? | 3 | 3 | 0 |
| 19 | Country of origin of Product | 3 | 3 | 0 |
| 20 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 3 | 3 | 0 |
| 21 | Paid Amount Not Refunded?? | 2 | 2 | 0 |
| 22 | Bad in Quality /taste/Hygiene Insufficient? | 2 | 2 | 0 |
| 23 | Bad in Quality /taste/Hygiene Insufficient | 1 | 1 | 0 |
| 24 | Service Charges | 1 | 1 | 0 |
| 25 | Dark patterns | 1 | 1 | 0 |
| 26 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 27 | Damage / Wrong / Incomplete Product Delivered | 1 | 1 | 0 |
| 28 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| Grand Total | 1015 | 979 | 36 | |