Grofers India Pvt Ltd. (Blinkit (Grofers.com)),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Damage / Wrong / Incomplete Product Delivered | 146 | 140 | 6 |
| 2 | Paid Amount Not Refunded | 116 | 105 | 11 |
| 3 | Bad in Quality /taste/Hygiene Insufficient | 74 | 70 | 4 |
| 4 | Product not Delivered/ Delay in Delivery | 61 | 61 | 0 |
| 5 | Sale After best before/use by date | 60 | 56 | 4 |
| 6 | Deficiency in Services | 56 | 53 | 3 |
| 7 | Foreign Matter/dust/insects/fungus/bad smell | 37 | 37 | 0 |
| 8 | Charging More Than MRP/ Extra amount Charge | 20 | 20 | 0 |
| 9 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 16 | 16 | 0 |
| 10 | Promised Cashback /Gift card related issue | 15 | 14 | 1 |
| 11 | Sector Enquiry | 8 | 8 | 0 |
| 12 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 8 | 8 | 0 |
| 13 | Health Problem -Vomiting ,headache | 4 | 4 | 0 |
| 14 | Adulteration | 4 | 4 | 0 |
| 15 | Non Veg food delivered instead of veg and vice - versa | 4 | 4 | 0 |
| 16 | Damage / Wrong / Incomplete Product Delivered? | 3 | 3 | 0 |
| 17 | Paid Amount Not Refunded? | 3 | 3 | 0 |
| 18 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 3 | 3 | 0 |
| 19 | Paid Amount Not Refunded?? | 2 | 2 | 0 |
| 20 | Bad in Quality /taste/Hygiene Insufficient? | 2 | 2 | 0 |
| 21 | Account blocked/service barred without inform and vice versa | 1 | 1 | 0 |
| 22 | Bad in Quality /taste/Hygiene Insufficient | 1 | 1 | 0 |
| 23 | Service Charges | 1 | 1 | 0 |
| 24 | Dark patterns | 1 | 1 | 0 |
| 25 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 26 | Damage / Wrong / Incomplete Product Delivered | 1 | 1 | 0 |
| 27 | Other | 1 | 0 | 1 |
| 28 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| Grand Total | 650 | 620 | 30 | |